Installation guide

Contents 9
Uninstall a Web Agent from a UNIX System ..................................................... 164
Uninstall Documentation from UNIX Systems................................................ 165
Chapter 13: Troubleshooting 167
Agent Start-Up/Shutdown Issues (Framework Agents Only) ..................................... 167
Agent Won‘t Start Because LLAWP is Already Running or Log Messages not Written to the
Correct Log Files ........................................................................... 168
Troubleshoot Agent Start-Up/ShutDown with LLAWP ........................................ 168
Web Agent Start Up and Shut Down Issues (IBM HTTP Server) .............................. 169
Lack of Write Permissions on Host Configuration File ........................................ 170
Connectivity and Trusted Host Registration Issues .............................................. 171
Trusted Host Registration Fails ............................................................. 171
No Connection From Trusted Host to Policy Server .......................................... 172
Host Registered, but the SMHost.conf file has been Deleted.................................. 172
General Installation Issues ..................................................................... 172
One Installation Hangs During Multiple Installations on the Same System .................... 173
Location of the Installation Failure Log ...................................................... 173
Attempt to Access DMS Page Returns Error ................................................. 174
Web Agent Not Shown in Add/Remove Programs Control Panel .............................. 174
Error Message During Upgrade ............................................................. 175
Metabase Error When Configuring An IIS Web Agent ........................................ 175
Miscellaneous Issues ........................................................................... 176
Netscape Browser Won't Open PDFs ........................................................ 176
Adobe Acrobat Reader Won't Install on a Windows System .................................. 177
Sun Java System Web Agent Issues ............................................................ 177
Web Server Starts but Web Agent Not Enabled .............................................. 177
smget Error Message When Web Server Starts .............................................. 177
Reconfigured Web Agent Won't Operate .................................................... 178
Sun Java System Web Server Fails at Runtime .............................................. 178
Apache Web Agent Issues ...................................................................... 178
Apache Server Starts But Web Agent Is Not Enabled ........................................ 179
Apache Server Shows shmget Failure On Startup ............................................ 179
Apache Agent is Enabled but Default Server Page or Protected Resource Not Accessible ....... 179
Apache Web Agent Not Operating .......................................................... 180
Domino Web Agent Issues ..................................................................... 180
Domino Web Agent Not Enabled but the Web Server has Started ............................ 180
Domino Agent Cannot Initialize When Local Configuration Mode is Used ...................... 180
Appendix A: Unattended Installation 181
ca-wa-installer.properties File .................................................................. 181
Modify General Information .................................................................... 182