Installation guide

Prepare for Password Services
24 Web Agent Installation Guide
Repair ServletExec’s CLASSPATH for JSP Password Services (Windows)
If you install JSP-based Password Services on a Windows system and get an
error message that a servlet is not found when you access an existing servlet or
Password Services .jsp, verify that the ServletExec classpath is correct.
If your classpath appears correct and the error still occurs, you may need to
repair your classpath.pref file.
To repair the ServletExec classpath
1. Use the ServletExec Administrative Interface to define the Classpath for the
Java Virtual Machine. For more information, see the ServletExec
documentation.
Note: You can access the ServletExec documentation on the New Atlanta
Web site.
2. Restart the Sun Java System web server or IIS Admin services. This forces
ServletExec to write the classpath.pref.
3. For Windows 2000, do the folloiwng:
a. Stop the IIS Admin service.
b. Start the World Wide Web Publishing service without manually starting
the IIS Admin service.
c. If the error still occurs, then continue with the following steps:
d. Open the classpath.pref file with a text editor.
e. Collapse all entries to a single line separated by a semi-colon(;).
f. Save the file.
g. Restart the web server.
Password Services and Forms Directories
When you install a Web Agent for the first time, the installation program creates
the following folders in the Web Agent home directory:
■
jpw_default and jpw (for Password Services)
■
pw_default and pw (for Password Services)
■
samples_default and samples (for DMS and standard forms)
The jpw, pw, and samples directories are the working directories that include
templates and forms that you customize. The "default" versions are backup
directories for the original documents.