Installation guide

General Installation Issues
Chapter 13: Troubleshooting 175
Error Message During Upgrade
Valid on Windows, UNIX
Symptom:
You receive the following error during an upgrade:
ComponentMoveData Error -115
Solution:
Do the following:
1. Click OK to exit the error message.
2. Start the Policy Server Management Console.
3. From the console, stop the Policy Server.
4. Close the Management Console.
5. Run the upgrade or again and this error message should no longer appear.
Metabase Error When Configuring An IIS Web Agent
Symptom:
When I try to configure a Web Agent on an IIS server, I receive a Metabase error
with a message similar to the following:
Unable to add entry to metabase : siteminderagent ==
Solution:
Use the following process:
1. Run the configuration wizard again and remove the IIS web server (by
clearing its check box).
An error similar to the following appears:
Unable to remove entry from the metabase : siteminderagent ==
2. Set the IIS web server to use a non-default web site by editing the Metabase.
More information:
How to Use a Non-Default IIS Website (see page 12)