Installation guide

General Installation Issues
174 Web Agent Installation Guide
Attempt to Access DMS Page Returns Error
Valid on Windows
Symptom:
On Windows systems, you receive a servlet DMS not found error when you
access a DMS page.
Solution:
Check the ServletExec CLASSPATH and modify it if necessary.
More information:
Fix the ServletExec CLASSPATH for DMS (see page 50)
Web Agent Not Shown in Add/Remove Programs Control Panel
Symptom:
I cannot uninstall the Web Agent from the Add/Remove Programs list control
panel because the SiteMinder Web Agent is not listed.
Solution:
Remove the Agent as follows:
1. Open the registry editor.
2. Go to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Un
install\SiteMinder\WebAgent
3. Highlight the entire UninstallString entry and copy it.
4. Open a DOS window and paste the UninstallString into the window at a DOS
prompt.
5. Press ENTER.
The Agent is uninstalled.