Installation guide

General Installation Issues
Chapter 13: Troubleshooting 173
More Information
Fix the ServletExec CLASSPATH for DMS (see page 50)
One Installation Hangs During Multiple Installations on the Same System
Symptom:
You are running multiple installations on the same system at the same time and
an installation hangs.
Solution:
Try the following tasks in the order listed:
1. Reboot the system and try the installation again.
2. Rename the ZeroG registry file, then retry the installation. The registry file is
in the following locations:
■ Windows: C:\Program Files\ZeroG Registry\com.zerog.registry.xml
■ UNIX: $HOME/.com.zerog.registry.xml or /var/.com.zerog.registry.xml
The registry file is locked while an installation is taking place, so if multiple
installations are running at the same time, they cannot write to this file,
causing the installation to hang.
Location of the Installation Failure Log
Symptom:
I want to see what failed during the installation.
Solution:
See the ca-wa-details.log file, located in web_agent_home/install_config_info.
web_agent_home
Indicates the directory where the Web Agent is installed.
Default (Windows installations): C:\Program Files\CA\webagent
Default (UNIX installations): /opt/ca/webagent