Installation guide

General Installation Issues
172 Web Agent Installation Guide
No Connection From Trusted Host to Policy Server
Symptom:
Trusted host cannot make a connection to the Policy Server.
Solution:
Do the following:
■
Ensure that the EnableWebAgent parameter in the WebAgent.conf file is set
to yes.
■
Check for the SmHost.conf file in web_agent_home/config. The presence of
this file indicates a successful registration of the trusted host.
web_agent_home
Indicates the directory where the Web Agent is installed.
Default (Windows installations): C:\Program Files\CA\webagent
Default (UNIX installations): /opt/ca/webagent
■
Ensure that the host where the Agent is installed and has been registered as
a trusted host.
■
Make sure the Agent Configuration Object has a DefaultAgentName
specified. Also, ensure that the minimum required parameters are
configured for your particular web server.
■
Ensure that the Policy Server is running.
Host Registered, but the SMHost.conf file has been Deleted
Symptom:
A Trusted Host is registered but the SmHost.conf file has been deleted.
Solution:
In the Administrative UI, remove the Trusted Host Object corresponding to the
host name for which the file was deleted. Re-register the host using the
smreghost tool.
General Installation Issues
This section contains troubleshooting information related to installations.