Installation guide

Chapter 13: Troubleshooting 167
Chapter 13: Troubleshooting
This section contains the following topics:
Agent Start-Up/Shutdown Issues (Framework Agents Only) (see page 167)
Connectivity and Trusted Host Registration Issues (see page 171)
General Installation Issues (see page 172)
Miscellaneous Issues (see page 176)
Sun Java System Web Agent Issues (see page 177)
Apache Web Agent Issues (see page 178)
Domino Web Agent Issues (see page 180)
Agent Start-Up/Shutdown Issues (Framework Agents Only)
If the Web Agent does not start after installation or you cannot shut it down,
check the following error logs:
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On Windows, check the Event Viewer‘s Application Log.
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On UNIX, messages are processed by the server‘s standard error handling.
For the Apache 2.0, errors are written to the web server error log.
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On Windows or UNIX, run the Low Level Agent Worker Process (LLAWP) to
isolate the problem.