Installation guide

Downgrading an Adaptive Server That Uses Encryption
.........................................................................................113
Downgrade Considerations for Adaptive Server with
Replicated Databases ...................................................114
Post-Downgrade Tasks for Adaptive Server ...................114
CHAPTER 12: Troubleshooting SySAM Errors.........117
Where to Find License Error Information........................117
Problems and Solutions ....................................................117
Installing for the First Time .........................................123
Possible Causes of a License Server Failure .............123
Solution for Problem: Product Cannot Find License for
Optional Features ..................................................124
Unserved License Deployment Models ......................124
Served License Deployment Models ..........................126
Contacting SySAM Technical Support ............................127
CHAPTER 13: Troubleshoot the Server....................129
Error Logs for Installation Utilities...................................130
Error Logs for Sybase Servers.........................................130
Troubleshooting Common Installation Problems...........131
Stopping Adaptive Server After a Failure ....................133
Recovering from a Failed Installation ..........................133
If the Installation Quits While You Are
Configuring Adaptive Server .........................133
If Adaptive Server Fails the Preupgrade Eligibility Test
.........................................................................................133
When an Upgrade Fails.....................................................134
If You Can Identify the Cause of the Upgrade Failure
................................................................................134
Restoring Databases After a Failed Upgrade.............134
Recovering from a Failed Upgrade .............................135
If You Cannot Identify the Cause of an Upgrade Failure
................................................................................136
Contents
viii Adaptive Server Enterprise