Installation guide

CHAPTER 14
Obtaining Help and Additional
Information
Use the Sybase Getting Started CD, Product Documentation site, and online help to learn
more about this product release.
• The Getting Started CD (or download) – contains release bulletins and installation guides
in PDF format, and may contain other documents or updated information.
• Product Documentation at http://sybooks.sybase.com/ – is an online version of Sybase
documentation that you can access using a standard Web browser. You can browse
documents online, or download them as PDFs. In addition to product documentation, the
Web site also has links to EBFs/Maintenance, Technical Documents, Case Management,
Solved Cases, Community Forums/Newsgroups, and other resources.
• Online help in the product, if available.
To read or print PDF documents, you need Adobe Acrobat Reader, which is available as a free
download from the Adobe Web site.
Note: A more recent release bulletin, with critical product or document information added
after the product release, may be available from the Product Documentation Web site.
Technical Support
Get support for Sybase products.
If your organization has purchased a support contract for this product, then one or more of
your colleagues is designated as an authorized support contact. If you have any questions, or if
you need assistance during the installation process, ask a designated person to contact Sybase
Technical Support or the Sybase subsidiary in your area.
Downloading Sybase EBFs and Maintenance Reports
Get EBFs and maintenance reports from the Sybase Web site or the SAP
®
Service
Marketplace (SMP). The location you use depends on how you purchased the product.
• If you purchased the product directly from Sybase or from an authorized Sybase
reseller:
a) Point your Web browser to http://www.sybase.com/support .
b)
Select Support > EBFs/Maintenance.
Installation Guide 139