Installation guide

Stopping Adaptive Server After a Failure
If the installation or upgrade session fails after you start Adaptive Server for any reason, use
the shutdown command.
1.
Log on as "sa".
2.
Shut down Adaptive Server using the shutdown with nowait command. This stops the
Adaptive Server immediately, without waiting for currently executing SQL statements to
finish:
1> shutdown with nowait
2> go
3.
If the installation or upgrade session fails after you start Adaptive Server, try using Sybase
Control Center to shut down the server. If Sybase Control Center cannot shut down the
server, use the
shutdown
command.
Recovering from a Failed Installation
Review error messages and your Adaptive Server error log to determine the cause of an
installation failure.
If the Installation Quits While You Are Configuring Adaptive Server
Perform specific steps if the installation suddenly quits.
1.
View the contents of the log file generated by Adaptive Server.
2.
Take any suggested actions to correct the problem. If the installation fails after the
installation program:
• Created any operating system files, such as the master device or system procedures
device files, delete those files.
• Starts the Adaptive Server that you are attempting to install, shut down that server.
3.
Use Server Config to restart the configuration.
See also
• Error Logs for Installation Utilities on page 130
If Adaptive Server Fails the Preupgrade Eligibility Test
Examine the log file to determine why Adaptive Server is ineligible for an upgrade.
If Adaptive Server fails the preupgrade test, Server Configuration displays:
Server SERVER_NAME failed preupgrade eligibility test.
See log for more information.
1. From the Upgrade window, select Exit.
CHAPTER 13: Troubleshoot the Server
Installation Guide 133