Installation guide

CHAPTER 13

Troubleshoot the Server

Determine the cause of problems and apply the recommended solution.

To determine the cause of an error, first look in the log file of the utility being used, to identify

the task the utility was performing when it failed. Then check the server error log.

This table lists possible causes and solutions for common problems that you might encounter

during a first-time installation or upgrade. If you continue to have problems, retry the

installation or upgrade.

If the installation program or srvbuild unexpectedly quits, or if you cannot correct the

problem, see the

Error Messages and Troubleshooting Guide

Problem Solution

The installation pro-

gram cannot start Adap-

tive Server.

• Make sure you meet RAM requirements. If you have the required

RAM, remove, then reinstall all applications to the hard drive and

restart the installation.

• After Adaptive Server is installed, there should be 25MB of free disk

space left in the disk drive. Adaptive Server needs approximately

18MB for creating shared memory files.

• Verify that you are logged in as system administrator. You must log in

as an administrator to start Adaptive Server.

• Shut down Monitor Server before restarting Adaptive Server.

• Adaptive Server may not start if it cannot find a SySAM license and if

the grace period has expired. Check the Adaptive Server error log for

the cause of the license checkout failure and fix the issues.

After upgrading Adap-

tive Server, srvbuild

does not run.

Exit and restart srvbuild.

The installation pro-

gram cannot connect to

the upgraded Adaptive

Server.

Exit and restart srvbuild.