Installation guide

Served License Deployment Models
Learn about license checkout problems for served licenses.
Possible Cause Solution
The license server may not be running. Verify that the license server is running by enter-
ing this command from the bin directory on the
license server host:
sysam status
If the license server is not running, restart it.
The license server is running, but does not contain
the desired license.
Enter the following command to determine if the
license server is trying to grant a license for the
licensed feature you are trying to use, where fea-
ture_name
is the name of the separately licensed
product feature for which the license server failed
to check out a license:
sysam status -f feature_name
If the license is generated for one edition or li-
cense type, and the product configured to use an-
other, go to SPDC or SMP and generate the cor-
rect licenses for your product or feature.
All licenses may be in use; that is no licenses are
available for checkout.
If the output from sysam status -f
feature_name indicates that there are no
available licenses:
• Go to SPDC or SMP and generate additional
licenses; or,
• If the product is using Floating License (FL)
type licenses, you can shut down other in-
stances of the product or feature you are us-
ing, running on other machines, to free licen-
ses. See
Controlling License Use with the
SySAM Options File in the Sybase Software
Asset Management (SySAM) 2 Users
Guide .
CHAPTER 12: Troubleshooting SySAM Errors
126 Adaptive Server Enterprise