Installation guide

Possible Causes Solutions
The available licenses are for a different operating
system or architecture than the machine on which
you are running your product feature.
Obtain a license for the correct platform from
SPDC.
1.
Check the license back in to SPDC.
2.
Generate a license for the correct platform, or
install the product on the correct platform.
3.
Deploy a license to the local machine where
you are running your instance of the Sybase
product.
Note: Licenses generated from SMP are plat-
form-independent.
You are running your SySAM 2-enabled program
in a terminal services (TS) environment with an
unserved Standalone Seat (SS) license.
Set up served licenses for a terminal server envi-
ronment:
1.
Log in to SPDC or SMP and check in your old
license.
2.
Generate served licenses and deploy them to
a license server.
3.
Configure the product to obtain licenses from
the license server.
If the output from running sysam diag
feature_name states that a license for your
product or feature is available for checkout, you
still may be unable to check out the license be-
cause your product has been configured as a spe-
cific edition or with a specific license type. For
example, the product is configured to look for an
Adaptive Server
®
Enterprise, Enterprise Edition
license, but only an Adaptive Server Enterprise,
Developer Edition license is available; or, the
product is configured to use a Server License
(SR) license type, but only a CPU License (CP) is
available.
Another incompatibility may occur if your prod-
uct has several editions, and you are trying to run
a separately licensed feature from one edition
with the base product of a different edition. You
can run an Enterprise Edition base product only
with an Enterprise Edition separately-licensed
feature; you cannot run a Developer Edition fea-
ture with an Enterprise Edition base product.
If the problem is incompatible editions or license
types, reconfigure your product, or go to SPDC or
SMP and check in the incorrect license and re-
generate a license for the correct edition or license
type.
CHAPTER 12: Troubleshooting SySAM Errors
Installation Guide 125