Installation guide
• The licenses on one machine were generated for a different machine – examine the host ID
recorded next to the value in the license file host name in the SERVER header. It must
match the host ID for the machine on which the license server will run.
Solution for Problem: Product Cannot Find License for Optional
Features
If a license for the optional feature exists, but cannot be checked out by the product, perform
these diagnostic tasks to determine the specific problem.
To ensure that the license for the optional feature exists and can be checked out from the
machine where the product is running, execute:
sysam diag feature_name
Compare the feature and the license to:
• Verify that the optional feature is for the same edition of the feature’s base product.
• (Products and features that support active and standby licensing only) Verify that the active
or standby flags match for the base product license and the optional feature license.
• Compare the product and optional feature editions, and active and standby status, then
verify that the available license matches.
See
Sybase License Attributes
in the
Sybase Software Asset Management (SySAM) 2 Users
Guide
.
If any of the above items do not match, go to SPDC or SMP to generate and download the
correct licenses or adjust product configuration.
Unserved License Deployment Models
Learn about license checkout problems with unserved licenses.
Possible Causes Solutions
The license for the product or feature you are
using is not in the local licenses directory.
The local license directory is product-specific,
and the license must be deployed to the correct
location for the product. Typically this directory
is $SYBASE/SYSAM-2_0/licenses.
Generate the required unserved licenses from
SPDC or SMP and deploy them.
Your product’s license may have been activated
with the incorrect host ID for the machine on
which you are running the product.
1.
Check the license back in to SPDC or SMP.
2.
Regenerate the license at SPDC or SMP with
the correct host ID.
3.
Install the license to the local machine where
you are running your instance of the SySAM
2-enabled Sybase product.
CHAPTER 12: Troubleshooting SySAM Errors
124 Adaptive Server Enterprise