Installation guide

Installing for the First Time
The installer or product cannot find a valid license and issues a warning.
1.
If the installation fails, go to SPDC or SMP to generate and install the required valid
licenses, then restart the installation.
2.
Verify that you have generated and deployed the correct license. The error message should
indicate what the problem is:
• An incorrect host ID for unserved licenses
• An incorrect license server reference file, or the license server is not running on the
machine and listening on the specified port
• A license generated for a specific product edition and license type, but the product is
configured to use a different product edition and license type.
• Using Standalone Seat (SS) unserved licenses on a terminal server
• Check the SYBASE.log file to make sure the license server has started.
3.
Ignore the warning. If the product continues to install under grace, complete the
installation. Generate and install the required SySAM licenses before the grace period
expires.
Possible Causes of a License Server Failure
The most common reason for a license server failing to start is that no served licenses are
installed on the license server.
There must be at least one served license in the licenses directory for the license server to
start. When you install a new license server, there are, by default, no served licenses in the
licenses directory. Generate and deploy a served license to this directory.
Additional reasons for a license server failing to start include:
• Using an unserved license with a license server – the license activated from SPDC or SMP
is an unserved license. Examine the license files. Served licenses always start with a
SERVER header. If you do not see a line starting with SERVER , you are using an unserved
license that does not work with the license server.
• The license server port number is already in use – if you are using a specific port number
for the license, that port number may already be in use. Use netstat -a to verify that
the port number is free. If not, reassign the port or use a different port number for the
license server.
• Mismatch between the host name in the license file and the actual host name – the host
name is recorded next to the SERVER keyword. If it does not match the actual host name,
correct the host name in the license file or set the value next to the SERVER to
this_host which is a keyword that works with any host name.
• Header mismatch – when you have multiple license files, each one must have the same
header, host name, port, and so on.
CHAPTER 12: Troubleshooting SySAM Errors
Installation Guide 123