Installation guide

Error Possible Causes Solution
Product Cannot
Check Out a License
and Starts in Grace
Period
To help you determine the pos-
sible causes when your product
cannot check out a license, ex-
ecute the following command
from the SYSAM-2_0/
bin directory, at a Windows
command prompt or in a UNIX
system terminal window,
where
feature_name is the
name of the feature license that
could not be checked out.
sysam diag fea-
ture_name
If the command output says
that no licenses are available
for checkout, this may be due
to one of the reasons below,
which are separated into
served and unserved license
deployment model causes and
solutions.
See Served License Deployment Models or
Unserved License Deployment Models ,
both in the SySAM Users Guide .
Product Continues to
Run in Grace Period
After Fixing a Li-
cense Problem
The license status has not yet
been updated. When the prod-
uct periodically performs li-
cense checks, the license status
is not immediately updated.
Wait up to 6 hours for server products, and
up to 1.5 hours for tool products.
Product Cannot Find
Licenses for Optional
Features
You either have not installed
the license for the optional fea-
ture, or the license exists, but
cannot be checked out.
See Solution for Problem: Product Cannot
Find Licenses for Optional Features in the
SySAM Users Guide .
CHAPTER 12: Troubleshooting SySAM Errors
Installation Guide 121