Installation guide

Error Possible Causes Solution
Product Does not
Start, License Check-
out Error
• You have not generated
and deployed the valid li-
censes for the product re-
questing licenses.
• The required license does
not exist and the product
does not award a license on
grace.
• The product is configured
to use the wrong edition or
license type.
• You have the wrong host
ID for an unserved license.
• When multiple product ed-
itions include optional fea-
tures, the features are of-
fered as separately li-
censed items for each edi-
tion. Licensed optional
features work only with the
licensed base product of
the same edition. For ex-
ample, if you order Adap-
tive Server Enterprise, you
cannot use a Small Busi-
ness Edition optional fea-
ture license with an Enter-
prise Edition base product.
• You are using an unserved
Standalone Seat (SS) type
license on a terminal serv-
er.
• The license is for a differ-
ent operating system.
• The license is a Floating
License (FL) but is cur-
rently in use elsewhere.
At a command prompt or in a terminal
window, execute the following commands,
where feature_name is the name of the fea-
ture for which SySAM failed to check out a
license:
sysam diag feature_name
If the SySAM script is unavailable, enter:
lmutil lmdiag -c license_di-
rectory_location fea-
ture_name
Go to SPDC or SMP and generate your
product’s required licenses. If you are try-
ing to use a separately licensable optional
feature you must have a license for both the
base product and the option, and if the
product has more than one edition, the ed-
ition of the base product and option must be
the same.
If you generated an invalid license, check in
the license at SPDC or SMP, and regenerate
the license with the correct information.
CHAPTER 12: Troubleshooting SySAM Errors
120 Adaptive Server Enterprise