Installation guide

Error Possible Causes Solution
License Server Does
not Recognize the Li-
cense Files
• The license was generated
for a different machine or
generated using an incor-
rect host ID.
• The license has been al-
tered. You cannot change
any information in a gen-
erated license.
• If the host ID for your plat-
form is based on the net-
work adapter identifica-
tion, the most common
problem occurs when you
have used an ID associated
with the address of a virtu-
al network adaptor.
• Verify that the host ID recorded in the
license file matches the host ID of the
actual machine for which the license
was issued. If the host IDs do not
match, go to SPDC or SMP, check in
the license, then regenerate the license
with the correct host ID.
• If your license is being created by typ-
ing from a paper copy, verify whether
errors occurred when the license infor-
mation was entered. You can also
download a new copy of the activated
license from SPDC or SMP.
• If the host ID for your platform is based
on a network adapter, verify that the ID
you are using is associated with a valid
NIC and that the ID is not associated
with loopback or virtual adapters. If the
ID you are using is associated with a
removable network adapter, verify that
the adapter is actually attached to the
computer.
Linux virtual machine
does not appear to be
part of the Microsoft
Hyper-V host.
/usr/sbin/dmide-
code in Linux virtual ma-
chine cannot read from /
dev/mem.
Log in to Linux virtual machine as root,
then execute chmod 4555 /usr/sbin/dmi-
decode.
CHAPTER 12: Troubleshooting SySAM Errors
Installation Guide 119