Installation guide

CHAPTER 12
Troubleshooting SySAM Errors
Troubleshoot the most common SySAM errors.
See your Sybase product documentation for product-specific information. See the SySAM
FAQ at http://www.sybase.com/sysam for the most recent troubleshooting information.
If a license problem occurs, solve the problem as quickly as possible. Products that cannot
acquire a valid license during installation may still install or run under grace. If you do not
solve the problem or acquire a valid license before the grace period expires, the product stops
functioning.
Where to Find License Error Information
Typically, server products list problems in an error log, and optionally allow you to configure
e-mail notifications.
GUI tool products generally show messages in a status window. Additionally, some products
may support a command or menu option, such as Help > About to display the current license
status.
If you use served licenses, and license servers, all license server status and error messages are
written to the SYBASE.log debug file, which is located, by default, in the log subdirectory.
Problems and Solutions
If the product does not install or does not function after installation, contact SySAM Technical
Support.
Error Possible Causes Solution
Installation Warning:
Cannot Find a Valid
License
You may not have the required
licenses installed. If there are
installed licenses, the licenses
may be incorrect for the prod-
uct or feature you are trying to
install.
See Installing for the First Time in the Sy-
SAM Users Guide .
Installation Guide 117