Specifications

Phone Home Support
Appendix C Troubleshooting SnapServers 211
listed in the Recipient(s) field populates the Admin Email Address field on the
Support screen.
Complete the following fields as appropriate, then click
OK:
Text Field Description
Subject (Required) Enter a concise description that identifies the issue.
Case (Required) Select New Case if you are emailing technical
support for the first time. Select Existing Case if you have
previously contacted technical support concerning the issue.
Case Number If you selected Existing Case above, enter the case number
provided by technical support.
Reply-to Address (Required) This field defaults to the first email address entered
as a recipient on the Server > Email Notification screen. If
necessary, enter at least one email address that will serve as
the contact email address for this issue.
To receive a copy of the email and system information
attachment, select the Cc Admin check box.
Comments (Required) Enter additional information that will assist in the
resolution of the problem.