Specifications

CA Common Components Installation Does Not Detect Existing Installations (Windows only)
Chapter 2: Known Issues 21
CA Common Components Installation Does Not Detect Existing
Installations (Windows only)
If you select to install Event Management or CAICCI during the common components
installation, the installer provides the option to upgrade or remove these common
components if the r11 or r11.3 common components are already installed on your
computer.
However, if CCISA is already installed on your computer, the installer does not provide
the option to upgrade or remove this component and installs the common components
on your computer.
Note: CAICCI is the new name for CCISA. In r4.5, CAICCI was referred to as CCISA.
CA EEM Fails to Install on Microsoft Windows (64-bit)
Operating Systems (Windows only)
On all supported Microsoft Windows (64-bit) operating systems, when you install CA
EEM using the CA Common Components DVD, the installation does not proceed further
if a 64-bit version of iTechnology iGateway is already installed on your computer, a
message similar to the following is displayed:
iGateway 64 bit detected. EEM 32 bit cannot be installed where iGateway 64 bit is
installed.
To resolve this problem, take any one of the following actions:
■
Uninstall the 64-bit version of iTechnology iGateway and then install CA EEM using
the CA Common Components DVD.
■
Use the EEMServer_win64.exe file in the CA Common Components DVD to install
CA EEM 64-bit server edition. The EEMServer_win64.exe file is located at
DVD_drive\Disk1\InstData\VM\EEM\WIN64.
DVD_drive
Identifies the CA Common Components installation media drive.
CA EEM Upgrade Fails (Windows only)
The CA EEM upgrade fails because the installer is unable to update the CA directory file.