User`s guide

Chapter 3, Troubleshooting Your Installation 61

Troubleshooting Windows NT

This section describes troubleshooting problems that are Windows NT specific.

The installation could not proceed.

Error: Can’t open file for writing.

Can’t write to file filename. The error was error code 32. Make sure you

don’t already have a web server running on your system.

This error message might also appear if you partially completed the installation

so that the executable was running and you’re trying to install the server again.

In the Control Panel Services dialog box, shut down all the web server services,

uninstall as necessary, and reinstall the server.

The following message appeared when installing iPlanet Web Server:

confhttp: LODCTR returned error code 112. The LODCTR utility is used to

set up performance monitoring-related keys in your Windows NT registry. Error

112 means that it ran out of space either on your hard disk or in the registry.

You should first make sure you have plenty of free space on your hard disk; if

you do, then Windows NT may have filled up its registry. You can check this

by going to your control panels, opening System, clicking the Performance tab,

and clicking Change in the Virtual Memory section. The window that comes up

shows the current registry size and the maximum registry size; if current is near

maximum, then raise the maximum setting, reboot, and try installing iPlanet

Web Server again.

I couldn’t access the server after installing it and restarting. You need to

have a static IP address for iPlanet Web Server to work properly. If you are

using DHCP, the installation process writes the IP address used by your system

at the time of installation to magnus.conf. If your IP address changes, you

will not be able to access your server. To get your server to work temporarily,

edit magnus.conf so that the address specified is your current IP address. To

find your IP address, type ipconfig at the command line. The permanent fix

is to get a static IP address.

I couldn’t enable Web Publishing or create search collections after

migrating from iPlanet Web Server 3.x to 4.x. Check if there is a

vdk200.dll file in your winnt/system32 directory. If there is, rename it or

delete it.