User`s guide

Chapter 3, Troubleshooting Your Installation 59

Chapter

Chapter 3Troubleshooting Your Installation

This chapter contains information on troubleshooting Windows NT, Unix and

Linux installations of iPlanet Web Server. It contains the following sections:

• Troubleshooting All Platforms

• Troubleshooting Windows NT

• Troubleshooting Unix and Linux

Troubleshooting All Platforms

This section describes the most common installation problems that occur across

multiple platforms and explains how to solve them.

Clients can’t locate the server. First, try using the hostname. If that doesn’t

work, use the fully qualified name (such as www.machine_name.domain.com),

and make sure the server is listed in DNS. If that doesn’t work, use the IP

address.

The port is in use. Most likely, you didn’t shut down a server before you

migrated the settings from a previous version. Shut down the old server, then

manually start the new one.