User guide

Chapter 6: Troubleshooting
6-6
Although a business system protected resource is accessed, no response is returned.
Confirm the following:
• The business server and authentication server are operating.
• The [Public URL] of [Business system Information] or the [URL] of [Authentication Infrastructure
Information Settings] of the business-server environment is setup correctly. (*2)
• Check the following points before linking a business system with Interstage Portalworks.
− The business system setup file used to configure the business server was created for linking
the business system with Interstage Portalworks. (*3)
− In the business server environment settings, [Authentication Information Setting] > [Enable
Client IP Address Check?] is set to “No”. (*1)
• If a load balancer such as the SSL accelerator or Interstage Traffic Director, or Application Gateway
is placed before the authentication server, check that the settings are correct. (*4)
Launching reauthentication before the user information validity period expires
Check that the system time on the repository server, authentication server, and business server is the
same. (*5)
User information expired so re-authentication does not occur.
Confirm the following:
• If any re-authentication request is not issued to the user, the cache information of the Web browser
may be displayed.
• Check that the system time for the repository server, authentication server, and business server is
the same. (*5)
*1 To check or modify [Port number] in [Network Settings], and [Enable Client IP Address Check?] in
[Authentication Information Settings], in the Interstage Management Console, click the [System] >
[Security] > [Single Sign-on] > [Business system] > [Business system Name] > [Settings] tabs, and
then click [Detailed Settings [Show]].
*2 For the [Public URL] of [Business system Information] or the [URL] of [Authentication Infrastructure
Information Settings], use the Interstage Management Console to select the [System] > [Security] >
[Single Sign-on] > [Business system] > [Business system Name] > [Settings] tab, and check
[Detailed Settings [Show]] in the tab.
To change the value, set up the business server again.
To set up the business server again, use the Interstage Management Console to select [System] >
[Security] > [Single Sign-on] > [Business system] window > [List] tab to delete the current business
server from [List] tab. Then, add a new business server by using the [Addition of Business server]
tab.
*3 To create a business system configuration file for linkage with the Interstage Portalworks business
system, use the Interstage Management Console for the repository server (update system). Click
[Security] > [Single Sign-on] > [Authentication infrastructure] > [Business system setup file], and in
[Linkage with Interstage Portalworks?] select “Yes”. Specify the validity range for authentication in
the domain name.