System information

How to Report Problems and Provide Feedback
Page 30 of 3 2Directory Server 5. 22004Q 2 •Release Notes
How to Report Problems and Provide Feedback
If you have problems with Sun Java System Directory Server, contact Sun customer support using
one of the following mechanisms:
• Sun Software Support services online at
http://www.sun.com/service/sunone/software
This site has links to the Online Support Center, and ProductTracker, as well as to
maintenance programs and support contact numbers.
• The SunSolve support website at
http://sunsolve.sun.com
This site includes patches, support documents, security information, and the Sun System
Handbook.
• The telephone dispatch number associated with your maintenance contract
So that we can best assist you in resolving problems, please have the following information
available when you contact support:
• Description of the problem, including the situation where the problem occurs and its
impact on your operation
• Machine type, operating system version, and product version, including any patches and
other software that might be affecting the problem
• Detailed steps on the methods you have used to reproduce the problem
• Any error logs or core dumps
You might also find it useful to subscribe to the following interest groups, where Sun Java System
Directory Server topics are discussed:
http://swforum.sun.com
Sun Welcomes Your Comments
Sun is interested in improving its documentation and welcomes your comments and suggestions.
Use the web-based form to provide feedback to Sun:
http://www.sun.com/hwdocs/feedback