Service manual

Troubleshooting
46 Sun ONE Directory Server Installation and Tuning Guide • June 2003
Troubleshooting
Table 1-10 Common Installation Problems With Solutions
Problem Possible Solutions
I get a message about
missing libraries.
Run idsktune and fix at least all ERROR conditions, installing all
recommended patches.
Installation did not work,
and now I cannot
uninstall. What do I do?
Removing the product registry file unless doing so would negatively impact other
products:
• /var/sadm/install/productregistry on Solaris systems when
installing as super user
• /var/tmp/productregistry on other UNIX systems
• productregistry in the system32 folder under the Windows system
folder, for example C:\WINNT\system32\productregistry,on
Windows
Next, remove the partially installed files by hand before reinstalling.
InstallationfailedandIdo
notknowwhy.Is therean
installation log
somewhere?
Yes. The log can be found under the following location:
• On Solaris systems, /var/sadm/install/logs (installation as super
user) or /var/tmp (installation as a regular user)
• On other UNIX systems, /var/tmp
• On Windows systems, %TEMP% folder
Clients cannot locate the
server.
Try using the host name such as dirserv.
If thatdoesnotwork, make suretheserver is listedin thenameserviceyouare
using such as DNS, and try the fully qualified domain name such as
dirserv.example.com.
If that does not work, try using the IP address for the host such as
192.168.0.30.
Theportis in use. If upgrading, you probably did not shutdown Directory Server before you
upgraded it. Shut down the old server,then manually start the upgraded one.
Otherwise, another server might be using the port. Examine which ports are in
use with an appropriate tool such as the netstat(1M) utility with the -a
option on UNIX systems to determine which ports remain available.