Installation guide

Troubleshooting
Chapter 3 Policy Agents on Microsoft Windows 99
Uninstalling Installation Type II Policy Agents
The steps for uninstalling the agent are the same for both Microsoft IIS 6.0 and
Apache 2.0.50.
Before running the uninstallation program, ensure that you have already
unconfigured the agents from all the web sites for which they were configured as
explained in the applicable section:
• “Unconfiguring the Agent for Microsoft IIS 6.0 From a Web Site” on page 97
• “Unconfiguring the Agent for Apache 2.0.50 From a Web Site” on page 98
Please perform the following steps to uninstall the agent:
1. Change to the directory \ Agents_Install_Dir \
2. Run the following command to uninstall the agent:
java uninstall_Sun_Java_tm__System_Identity_Server_Policy_Agent
3. Click Next on the Welcome panel.
4. Click Uninstall Now.
The program uninstalls the agent.
5. Reboot the computer.
Troubleshooting
Cannot install the agent after a previous installation is removed
The following is an example message displayed when you run the agent
installation program:
Possible Causes:
"Sun ONE Identity Server Policy Agent 2.1 for Sun ONE Web Server 6.0 SPx is
installed. Please refer to installation manual to configure this agent for
another web server instance. Or uninstall it before installing another
agent."