Installation guide

Troubleshooting
Chapter 3 Policy Agents on Microsoft Windows 103
h. Check your system path to ensure that the following directory is present:
Agent_Install_Dir\
bin
i. If the filter did not load successfully check the following:
• Checkthepath of the AgentDLLbyclicking“Sun ONE Identity Server
Agent” and then Edit. Ensure that the path in the text box labeled
Executable is valid.
• The agent also needs several DLL files. Check that the following exist
in the directory Agents\bin:
amsdk.dll
ames6.dll
libnspr4.dll
libplc4.dll
libplds4.dll
libxml2.dll
nss3.dll
ssl3.dll
j. If the libraries are in your system path try rebooting the system.
• IIS logs filter loading errors in the System Event Log. To check the event log:
a. From the Start menu, choose Programs > Administrative Tools > Event
Viewer.
b. Select the System Log.
c. Check for Error messages with Source W3SVC.
• If the agent loads but returns HTTP 500 Internal Server Error for all URL
requests to the IIS web server.
This indicates that the agent has loaded but did not properly initialize.
Returning HTTP500 Internal Server Error for all HTTPrequests is a fail-safe to
protect URL resources when the agent cannot initialize. The most likely cause
is a Sun ONE Identity Server agent or server misconfiguration or
unavailability.
• Check the agent debug log.