Installation guide

Troubleshooting
Chapter 3 Policy Agents on Microsoft Windows 101
Unable to uninstall the agent from Windows Start menu > Settings > Control Panel >
Add/Remove Programs.
Possible Cause: Java's classpath may not be set correctly on the machine.
Solution: Use the following steps to uninstall the agent.
1. Open Command Prompt Window.
2. Go to Agent_Install_Dir
3. Execute command:
java uninstall_Sun_ONE_Identity_Server_Policy_Agent
Lotus Domino 6
Domino Web Server starts with an error message “Unable to load filter”.
Ensure that youhaveset the Domino DSAPIfiltercorrectly. For stepstodo this, see
the section “Configuring the Domino DSAPI Filter” on page 71.
Domino DSAPI Filter is not functioning properly on the partitioned server.
Possible Cause: The database you have selected while configuring the DSAPI Filter
may be wrong.
Solution: Ensure that you have selected the correct database while configuring the
DSAPI filter.
Possible Cause: The partitioned database might not have been updated.
Solution: Youmight have to replicate the database from the DominoAdmin Server.
<compid>Agent for ...
<compversion>2.1
<uniquename>Agent for ...</uniquename>
<vendor></vendor>
......
</compid>
<compid>Sun ONE Identity Server Policy Agent
<compversion>2.1
<uniquename>Sun ONE Identity Server Policy Agent</uniquename>
</compid>
<compid>SUNWamcom