Installation guide

Troubleshooting

100 Sun ONE Identity Server Policy Agents 2.1 • Web Policy Agents Guide • September 2004

• You might have an existing installation of the agent.

• You might have a previously-installed agent and did not use the agent's

uninstallation program to uninstall the agent.

• The installation program's productregistry file may be corrupted.

Solution:

• Check that you have uninstalled any existing installation of the agent.

• The productregistry file may be corrupted if there is no existing installation

of the agent. This file is used by the installation program to track installed

products. It is found in \WINNT\system32 directory.

• Remove the agentproductentry in thisfile. This entrystartswith the following

lines:

NOTE

Make a backup copy of this file before you make changes.

<compid>SUNWamcom

<compversion>2.1

<uniquename>SUNWamcom</uniquename>

......

</compid>

<compid>Agent uninstall script

<compversion>2.1

<uniquename>Agent uninstall script</uniquename>

<vendor>Sun Microsystems, Inc.</vendor>

......

</compid>

<compid>Agent installer resource bundle

<compversion>2.1

<uniquename>Agent installer resource bundle</uniquename>

<vendor>Sun Microsystems, Inc.</vendor>

......

</compid>

<compid>Agent Common Core and SDK

<compversion>2.1

<uniquename>Agent Common Core and SDK</uniquename>

......

</compid>

<compid>SUNWames6

<compversion>2.1

<uniquename>SUNWames6</uniquename>

......

</compid>