Specifications

Table Of Contents
VMware, Inc. 21
Chapter 1 Introduction and System Requirements
NOTE The!support!script!runs!only!on!the!VMware!Server!host.!If!you!encounter!
problems!on!a!remote!client,!you!must!supply!the!log!files!manually.!The!
required!log!files!depend!on!the!problem!encountered!on!the!client.!You!
should!include!the!VMware!Server!Console!log!file!and!the!installation!log!
files.!
To run the support script on a Windows host
1Open!a!command!prompt.
2 Change!to!the!VMware!Server!program!directory.
C:
cd \Program Files\VMware\VMware Server
If!you!did!not!install!the!program!in!the!default!directory,!use!the!appropriate!
drive!letter!and!substitute!the!appropriate!path!in!the!cd!command!above.
3Run!the!support!script.
cscript vm-support.vbs
After!the!script!runs,!it!displays!the!name!of
!the!directory!where!it!has!stored!its!
output.!
4Use!a!file!compression!utility!such!as!WinZip!or!PKZIP!to!zip!that!directory,!and!
include!the!zip!file!with!your!support!request.!
To run the support script on a Linux host
1Open!a!terminal.
2Run!the!support!script!as!the!user!who!is!running!the!virtual!machine!or!as!root.
vm-support
If
!you!do!not!run!the!script!as!root,!the!script!displays!messages!indicating!that!it!
cannot!collect!some!information.!This!is!normal.!If!the!VMware!support!team!
needs!that!information,!a!support!representative!may!ask!you!to!run!the!script!
again!as!root.
The!script!creates!a!compressed.tgz!file!in!
the!current!directory.!
3Include!the!output!file!with!your!support!request.!
Log Files
The!following!log!files!are!generated!by!VMware!Server!and!are!collected!by!the!
support!script!as!needed.!Because!the!VMware!Server!Console!does!not!include!a!
support!script,!you!need!to!submit!a!support!request!at!