Setup guide

- rcxtask
- rcxmongrel1
- rcxmongrel2
- rcxdb
- nfdomain
- nfagent
The following options can be specified for the snap subcommand:
-dir directory(Optional)
Specify the folder used to store the collected data in directory .
When omitted, the data will be stored in the folder specified by the TEMP environment variable:
Note
- When using full paths in the
dir and the TEMP environment variable
The length of the full path string must not exceed 100 characters. If more than 100 characters are used the troubleshooting data
cannot be collected, and the "Message number 67131" or "Message number 67265" will be displayed.
- When using relative paths in the dir and the TEMP environment variable
When specifying a relative folder path, its equivalent full path must not exceed 100 characters (calculated using the Windows 8.3
format (*1)). If the converted full path string exceeds 100 characters, the troubleshooting data will not be collected, and the
"Message number 67131" will be displayed.
*1: This rule specifies that the file name can be a maximum of 8 characters, with a file extension of up to 3 characters
- The following symbols cannot be specified in the name of the folder in which the collected data is stored:
""", "|", "*", "?", "/", "<", ">", ",", "%", "&", "^", "=", "!", ";"
[Windows]
"/"
[Linux]
"\"
-full (Optional)
Collects exhaustive troubleshooting data from the admin server. This data is required to isolate the cause of a problem which could
not be identified from initial troubleshooting data alone.
This requires significantly more disk space for the generated data files. This option can be omitted when collecting troubleshooting
data for an initial investigation (first diagnostic).
-all (Optional)
This option collects troubleshooting data not only from the admin server, but from all the managed servers as well. This option cannot
be used together with the -full option.
Since only data required for initial troubleshooting is collected, it does not require much disk space. The data can also be collected
quickly and sent easily via email.
Data collected from both the admin server and managed servers is stored in the directory specified by dir on the admin server from
which the command was executed.
If the user account does not have administrative authority within the operating system, it is necessary to log in as a Resource Orchestrator
privileged user (using the rcxlogin command) to use this option.
For information on the rcxlogin command, refer to "2.1 rcxlogin".
- Collected files
The collected data is stored in the following compressed files:
- 36 -