Setup guide

- When compressing with bzip2
rcxtssnap_ server_name .tar.bz2
- When compressing with gzip
rcxtssnap_ server_name .tar.gz
- When compressing with compress
rcxtssnap_
server_name .tar.Z
Options
Specify the following options when using the modify subcommand:
-manager ip
Specify the new manager IP address.
The following options can be specified for the snap subcommand:
-dir directory(Optional)
Specify the folder used to store the collected data in
directory .
If this option is omitted, the data will be stored in the following folder:
[Windows/Hyper-V]
The folder defined by the TEMP environment variable
[Linux/Solaris/VMware]
/tmp
Note
- When using full paths in the
dir and the TEMP environment variable
The length of the full path string must not exceed 100 characters. If more than 100 characters are used the troubleshooting data
cannot be collected, and the "Message number 67131" or "Message number 67265" will be displayed.
- When using relative paths in the dir and the TEMP environment variable
When specifying a relative folder path, its equivalent full path must not exceed 100 characters (calculated using the Windows 8.3
format (*1)). If the converted full path string exceeds 100 characters, the troubleshooting data will not be collected, and the
"Message number 67131" will be displayed.
*1: This rule specifies that the file name can be a maximum of 8 characters, with a file extension of up to 3 characters
- The following symbols cannot be specified in the name of the folder in which the collected data is stored:
""", "|", "*", "?", "/", "<", ">", ",", "%", "&", "^", "=", "!", ";"
[Windows/Hyper-V]
- When specifying a folder using a relative path, specify the folder adding ".\" as the first characters.
-dir .\
folder _ name
-full (Optional)
Collects exhaustive managed server troubleshooting data. This data is required to isolate the cause of a problem which could not be
identified from initial troubleshooting data alone.
This requires significantly more disk space for the generated data files. This option can be omitted when collecting troubleshooting
data for an initial investigation (first diagnostic).
- 25 -