Installation guide

Incorrect Windows Registry Key Path for Enhancement Module

"When you install in secure mode, the installation program uses the tarantella security enable

command to configure and enable secure connections automatically. Firewall forwarding is disabled, so the

SGD server can be used with the SGD Gateway.

See the Oracle Secure Global Desktop Administration Guide for Release 4.7 for more information about

using this command to install an SSL certificate and enable secure connections, or to enable firewall

forwarding for an SGD server."

3.3.3. Incorrect Windows Registry Key Path for Enhancement Module

In the Windows Applications Do Not Close Down topic in the Oracle Secure Global Desktop Administration

Guide for Release 4.7, the stated path for the Windows registry key is incorrect.

The correct path is as follows:

HKEY_LOCAL_MACHINE\Software\Oracle\Enhancement Module for Windows

On 64-bit Windows platforms, the path is as follows:

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Oracle\Enhancement Module for Windows

3.4. Providing Feedback and Reporting Problems

This section provides information about how to provide feedback and contact support for the Oracle Secure

Global Desktop product.

To report a bug in the software or to ask a question, please contact the Secure Global Desktop Software

Team and Community Forum. Posting on the Secure Global Desktop Software Team and Community

Forum does not guarantee a response. If you need a fix for a bug, and have an Oracle Premier Support

Agreement, you should open a case with Oracle Support at https://support.oracle.com.

If you are reporting a bug, please provide the following information where applicable:

• Description of the problem, including the situation where the problem occurs, and its impact on your

operation.

• Machine type, operating system version, browser type and version, locale and product version, including

any patches you have applied, and other software that might be affecting the problem.

• Detailed steps on the method you have used, to reproduce the problem.

• Any error logs or core dumps.

3.4.1. Contacting Oracle Specialist Support

If you have an Oracle Customer Support Identifier (CSI), first try to resolve your issue by using My Oracle

Support at https://support.oracle.com. Your Oracle Premier Support CSI does not cover customization

support, third-party software support, or third-party hardware support.

If you cannot resolve your issue, open a case with the Oracle specialist support team for technical

assistance on break/fix production issues. The responding support engineer will need the following

information to get started:

• Your Oracle Customer Support Identifier.

• The product you are calling about.