Specifications

Troubleshooting and Technical Support
4-5
To contact Trend Micro Technical Support:
1. Run the Case Diagnostic Tool. For more information, refer Using the Case
Diagnostic Tool on page 4-5.
2. Visit the following URL:
http://us.tre ndmicro.com/us/abo ut/contact_us/
3. Click the link for the required region. Follow the instructions for contacting
support in your region.
Using the Case Diagnostic Tool
Use the Case Diagnostic Tool to collect Trend Micro software settings and
environment setup specifications from the computer. This information is used to
troubleshoot problems related to the software.
Download the Case Diagnostic Tool from:
http://www.tr endmicro.com/downl oad/
product.asp?p roductid=25