Specifications

Trend Micro™ NeatSuite™ Standard Getting Started Guide
4-4
Trend Micro Support
Trend Micro Support can help you resolve queries relating to your Trend Micro
products. Most queries have already been answered on the Knowledge Base (refer
Knowledge Base on page 4-4 for more information). If you cannot find your answer
on the Knowledge Base, you can contact Trend Micro Technical Support for further
assistance (refer Contacting Technical Support on page 4-4 for more information).
Knowledge Base
The Trend Micro Knowledge Base is an online resource that contains thousands of
do-it-yourself technical support procedures for Trend Micro products. Use the
Knowledge Base, for example, if you are getting an error message and want to find
out what to do. New solutions are added daily.
Also available in the Knowledge Base are product FAQs, tips, advice on preventing
virus infections, and regional contact information for support and sales.
The Knowledge Base can be accessed by all Trend Micro customers as well as
anyone using an evaluation version of a product. Visit:
http://esuppo rt.trendmicro.com/s upport/smb/search. do
Contacting Technical Support
When you contact Trend Micro Technical Support, to speed up your problem
resolution, run the the Case Diagnostic Tool (refer Using the Case Diagnostic Tool on
page 4-5) or ensure that you have the following details available:
• Operating system
• Network type
• Brand and model of the computer and connected hardware
• Amount of memory and free hard disk space on your machine
• Detailed description of the installation environment
• Exact text of any error message
• Steps to reproduce the problem