NeatSuite Standard 1 TM for Medium Business Getting Started Guide
Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the release notes and the latest version of the Getting Started Guide, which is available from the Trend Micro Web site at: http://www.trendmicro.
The Trend Micro™ NeatSuite™ Standard Getting Started Guide is intended to provide basic instructions on setting up NeatSuite Standard. Read it prior to installing the included products. For technical support, please see Trend Micro Support on page 4-4. Trend Micro is always seeking to improve its documentation. If you have questions, comments, or suggestions about this or any Trend Micro document, please contact us at docs@trendmicro.com. Your feedback is always welcome.
Contents Chapter 1: Introduction to Trend Micro™ NeatSuite™ Standard Using This Document ........................................................................ 1-2 NeatSuite Standard Products .............................................................. 1-3 NeatSuite Product Platforms .......................................................... 1-4 Trend Micro Control Manager ....................................................... 1-5 Trend Micro OfficeScan ................................................
Trend Micro™ NeatSuite™ Standard Getting Started Guide Scanning Outlook Offline Folders ...............................................2-25 POP3 Scanning Redundancy ........................................................2-25 Chapter 3: Registration and Activation Overview ............................................................................................3-2 Registering NeatSuite Standard ..........................................................3-3 Activating Products ..........................
Chapter 1 Introduction to Trend Micro™ NeatSuite™ Standard Trend Micro™ NeatSuite™ Standard (NeatSuite) is designed for customers who typically do not have security specialists in their IT departments. NeatSuite eases the deployment and management of an entire suite of security products.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Using This Document This section familiarizes the structure and conventions used in this guide.
Introduction to Trend Micro™ NeatSuite™ Standard NeatSuite Standard Products Trend Micro has designed NeatSuite Standard with “Packaged but Flexible Security” in mind. NeatSuite Standard provides a unified installer for a suite of products. It also streamlines the activation and registration process. With NeatSuite Standard, you only have to register once and can use the same Activation Code for all the products in the suite1.
Trend Micro™ NeatSuite™ Standard Getting Started Guide The following products have been packaged in NeatSuite Standard: • Trend Micro Control Manager—is a centralized outbreak management console designed to simplify enterprise-wide coordination of outbreak security actions and management of Trend Micro products and services.
Introduction to Trend Micro™ NeatSuite™ Standard Trend Micro Control Manager Trend Micro Control Manager offers proactive, comprehensive threat protection with centralized administration for security updates, patch deployment, coordinated response, and remote management capabilities for Trend Micro products and services.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Trend Micro OfficeScan Trend Micro OfficeScan protects enterprise networks from viruses, Trojans, worms, hackers, and network viruses, plus spyware and mixed-threat attacks. As an integrated solution, it guards desktops, laptops, and network servers, while the Web-based management console makes it easy to set coordinated security policy and deploy automatic updates on every client and server.
Introduction to Trend Micro™ NeatSuite™ Standard Trend Micro ServerProtect Trend Micro ServerProtect is designed to provide virus protection for enterprise class servers and storage systems. Administrators can centrally deploy, manage, and update the antivirus software on every server. ServerProtect has been certified by Microsoft, IBM, Compaq, and Citrix, attesting to the product’s stability and reliability. It supports Windows and Linux platforms.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Trend Micro ScanMail for Microsoft Exchange ScanMail for Microsoft Exchange guards against viruses, Trojans, worms, and other malware hidden in email attachments. By filtering inbound/outbound SMTP connector-level traffic, ScanMail for Microsoft Exchange blocks threats before they can enter or leave the mail server. For additional security, ScanMail Suite offers virus protection plus new anti-spam and advanced content-filtering technology.
Introduction to Trend Micro™ NeatSuite™ Standard Trend Micro InterScan VirusWall InterScan VirusWall is the most comprehensive Internet gateway software security solution available. This solution can save time and money by reducing support calls, increasing the productivity of employees, and preserving the availability of network resources.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Advantages It is advantageous to use NeatSuite Standard because you can register multiple products once and activate them using the same activation code. NeatSuite Standard also comes with a single interface to launch the installer of the included products. A single interface handles product installation and upgradation.
Introduction to Trend Micro™ NeatSuite™ Standard How NeatSuite Protects Your Network from Viruses With automatic virus updates from Trend Micro, NeatSuite ensures protection against viruses and malicious content. The products in the suite address each of the virus entry points as follows: • An email message or attachment—Viruses in SMTP traffic going between your network and the gateway are detected by InterScan VirusWall.
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Chapter 2 Installation Procedures This chapter discusses the installation procedures, minimum requirements, and other relevant details for the included products. It also includes a sample deployment scenario.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Installation Approach If you are using Trend Micro Control Manager as your network management tool, install Trend Micro Control Manager first. Agents communicate with the Control Manager.
Installation Procedures 1. Management Level—Trend Micro Control Manager Install Control Manger on a central server to manage Trend Micro antivirus and security products on your network. 2. 3. Desktop Level—OfficeScan a. Install OfficeScan Server Edition on one central server as a repository for the configuration settings and virus logs. b. Deploy OfficeScan Client to each of the client machines on your network to protect desktop file access.
Trend Micro™ NeatSuite™ Standard Getting Started Guide The optimal configuration is to have a different server for each of these products. Although you can install multiple antivirus products on the same server, the response time will be better to have a dedicated resource. For example, install InterScan VirusWall on a separate server from the SMTP server it is protecting.
Installation Procedures Using NeatSuite Standard To start the NeatSuite product installation: 1. Insert the Trend Micro™ NeatSuite™ Standard DVD into the DVD-ROM drive. The NeatSuite Standard screen appears. Note: If you download the ISO image from the Trend Micro Web site (http://www.trendmicro.com/download), you would first need to burn the ISO image onto a DVD. For specific instructions, refer to your DVD burner’s documentation. 2. Click NeatSuite Standard.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Installing Trend Micro Control Manager To install Trend Micro Control Manager: 1. Click NeatSuite Standard. The NeatSuite Standard setup screen appears. 2. Click Setup in the Control Manager section. The Control Manager Installer starts. 3. Follow the on-screen instructions. 4. For additional information, visit: http://us.trendmicro.
Installation Procedures Database Any of the following: • Microsoft Data Engine (MSDE) 1.0 / 2000 (2000 + Service Pack 4 is recommended) • Microsoft SQL Server 7.0 • Microsoft SQL Server 2000 (2000 + Service Pack 4 is recommended) Supported Agents Refer to the following URL to get the list of supported agents by Control Manager: http://us.trendmicro.com/us/products/enterprise/ control-manager/system-requirements/index.html Management Console • Microsoft Internet Explorer™ 5.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Installing Trend Micro OfficeScan To install Trend Micro OfficeScan: 1. Click NeatSuite Standard. The NeatSuite Standard setup screen appears. 2. Click Setup in the Trend Micro OfficeScan section. The Trend Micro OfficeScan Installer starts. 3. Follow the on-screen instructions. 4. For additional information, visit: http://www.trendmicro.com/en/products/desktop/osce/ evaluate/overview.
Installation Procedures Web Server • • Microsoft Internet Information Server (IIS) • on Windows 2000: version 5.0 (Service Pack 3 or 4) • on Windows Server 2003: version 6.0 Apache Web server 2.0 (for Windows 2000/Server 2003 only) Web Console • 300MHz Intel Pentium processor or equivalent • 128MB of RAM • 30MB of available disk space • Monitor that supports 800 x 600 resolution at 256 colors • Microsoft Internet Explorer 5.
Trend Micro™ NeatSuite™ Standard Getting Started Guide OfficeScan client for Windows XP/2003 32-bit Edition Operating System • Microsoft Windows XP Professional 32-bit Edition with Service Pack 1 or 2 • Microsoft Windows Server 2003 32-bit Edition or Service Pack 1 • Microsoft Windows 2003 Web Edition 32-bit Edition or Service Pack 1 • Microsoft Windows Server 2003 R2 32-bit Edition • Microsoft Windows Storage Server 2003 32-bit Edition • Microsoft Cluster Server 2003 Hardware • 300MHz Intel P
Installation Procedures • 160MB of available disk space • Monitor that supports 800 x 600 resolution at 256 colors Other • Microsoft Internet Explorer 6.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Installing Trend Micro ServerProtect The NeatSuite Standard DVD has two versions of ServerProtect: • ServerProtect for Windows • ServerProtect for Linux Note: Use the exclusive ServerProtect Serial Number to activate ServerProtect. Do not use the NeatSuite Activation Code. Installing ServerProtect for Windows To install ServerProtect for Windows: 1. Click NeatSuite Standard. The NeatSuite Standard setup screen appears. 2.
Installation Procedures Information Server • 450MHz Intel Pentium III processor or equivalent • Operating System • Windows .NET Server • Windows 2000 Professional/Server • Windows NT Server/Workstation 4.0 with SP6a • 256MB RAM and above is recommended • 70MB free disk space • 90MB free disk space (if installing with Control Manager agent) • Network Protocols and Services—TCP/IP, Microsoft Network, and RPC services must be running on Windows 2000 or NT Server/Workstation.
Trend Micro™ NeatSuite™ Standard Getting Started Guide 3. From the directory containing the ServerProtect for Linux installation files, type the following at the command line: # ./.bin Note: 4. The above command extracts the required files to their proper locations. For additional information, visit: http://us.trendmicro.com/us/products/enterprise/ serverprotect-for-linux/index.
Installation Procedures • SUSE™ Linux Enterprise Server 9 • • • kernel 2.6.5-7.97-default • kernel 2.6.5-7.97-smp • kernel 2.6.5-7.244-default • kernel 2.6.5-7.244-smp Novell™ Linux Desktop 9 • kernel 2.6.5-7.111-default • kernel 2.6.5-7.111-smp • kernel 2.6.5-7.244-default • kernel 2.6.5-7.244-smp Debian™ 3.1 • kernel 2.6.8-2_16 up • kernel 2.6.8-2_16 smp For other kernels and distributions, refer to the following Web site for additional information: http://www.trendmicro.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Supported Web browsers for ServerProtect Web console Access the ServerProtect Web console through the following browsers: • Microsoft Internet Explorer 5.5 Service Pack 2 • Mozilla 1.6 • Mozilla Firefox 1.0 Note: Install Sun Micro™ Java™ 2 Runtime Environment 1.4.2_01 Mozilla to access the ServerProtect Web console. Otherwise, the product registration does not work.
Installation Procedures Installing ScanMail for Microsoft Exchange To install ScanMail for Microsoft Exchange: 1. Click NeatSuite Standard. The NeatSuite Standard setup screen appears. 2. Click Setup in the Trend Micro OfficeScan section. The Trend Micro OfficeScan Installer starts. 3. Follow the on-screen instructions. 4. For additional information, visit: http://us.trendmicro.com/us/products/enterprise/ scanmail-for-microsoft-exchange/ System Requirements For ScanMail 8.
Trend Micro™ NeatSuite™ Standard Getting Started Guide • A Java-enabled Web browser that supports frames, such as Microsoft Internet Explorer 6.0 and 7.0 or Firefox 2.0 • Java™ 2 Runtime Environment version 1.4.1_02 or above Note: You can download this software from http://java.sun.com/products/archive/j2se/ 1.4.1_02/index.html For ScanMail 8.
Installation Procedures Installing InterScan VirusWall The NeatSuite Standard DVD has two versions of InterScan VirusWall: • InterScan VirusWall for Windows • InterScan VirusWall for Linux Installing InterScan VirusWall for Windows To install InterScan VirusWall for Windows: 1. Click NeatSuite Standard. The NeatSuite Standard setup screen appears. 2. Click Setup in the InterScan section. The InterScan Installer starts. 3. Follow the on-screen instructions. 4.
Trend Micro™ NeatSuite™ Standard Getting Started Guide • • Supported Operating Systems • Windows 2000 Server/Advanced Server with service pack 4 • Windows Server 2003 Standard Edition/Enterprise Edition/Web Edition with service pack 1 • Windows Server 2003 Server X64 edition • Windows Server 2003 R2 • Windows Small Business Server 2003 Service Pack 1 • Windows XP Professional Service Pack 2 Microsoft Internet Explorer 5.5 (or above) for Web-based management, and compatible with Netscape 8.
Installation Procedures Recommended: • Intel Pentium 4, 3.0GHz or higher with HyperThreading • 2GB RAM recommended (with HTTP VirusWall URL filtering) Machine for Viewing the Web Console • 64MB RAM • 30MB disk space • Monitor that supports 800 x 600 resolution and 256 colors (minimum); • 1024 x 768 resolution and high color (16 bit) recommended • Supported Browsers: • Firefox for Linux 1.0 • Firefox for Windows 1.5 • Mozilla 1.7.12 • Netscape browser 8.0.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Libraries: • Glibc-2.3.4 • Libstdc++-3.4.4 • Libstdc++-2-libc6.1-1* The Libstdc++-2-libc6.1-1, resides in different package files for different Linux distributions: • SuSE 10.0 and 10.1 and 9.0 and 9.2 - compat-2006.1.25-9.i586.rpm (where 2006.1.25-9 is the release version and it varies by distribution) • Turbo Linux 8.0 and 10.0 - libstdc++-compat-2.10.0-3.i586.rpm (where 2.10.
Installation Procedures it as if it were a virus. Use it to trigger a virus incident and confirm that email notifications, HTTP scanning, and virus logs work properly. WARNING! Never use real viruses to test your antivirus installation. To test your installation's ability to detect an infected file: 1. Open an ASCII text file and copy the following 68-character string to it: X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE! $H+H* • Save the file as EICAR.com to a temp directory.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Implementation Tips The following pages describe tips for implementing NeatSuite to enable better performance and interaction among the products. Install Products on Separate Servers For load-balancing purposes, install products in your suite on different servers if possible. Do not, for example, install ScanMail for Exchange and Trend Micro Control Manager on the same machine.
Installation Procedures InterScan VirusWall and MS Exchange use port 25 by default. If using both products on the same machine, leave port 25 as the default port for the InterScan gateway product. Select a different port number for SMTP traffic in the Exchange configuration. Scanning Outlook Offline Folders If users in your organization have set up personal or offline folders locally on their workstation, OfficeScan should be enabled to scan Microsoft Outlook™, even for ScanMail.
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Chapter 3 Registration and Activation This chapter includes the following topics: • Overview on page 3-2 • Registering NeatSuite Standard on page 3-3 • Activating Products on page 3-4 3-1
Trend Micro™ NeatSuite™ Standard Getting Started Guide Overview Register NeatSuite to activate the products in the suite and to enable the latest pattern files and scan engine updates to protect your network. When the purchase is complete, you receive licensing and registration information from Trend Micro, including a Registration Key and exclusive ServerProtect Serial Numbers, that you must use during the product registration and activation process.
Registration and Activation Registering NeatSuite Standard The Trend Micro sales team or sales representative provides the Registration Key. Use the Registration Key to obtain a standard-version Activation Code. To obtain the Activation Code: 1. Visit the Trend Micro Online Registration Web site. https://olr.trendmicro.com/registration Or, click Online Registration on the Registration page. The Online Registration page of the Trend Micro Web site opens. 2.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Activating Products For details on activating individual products, refer to the product’s documentation: • Trend Micro Control Manager http://us.trendmicro.com/us/products/enterprise/ control-manager/ • Trend Micro OfficeScan http://www.trendmicro.com/en/products/desktop/osce/ evaluate/overview.htm • Trend Micro ServerProtect http://www.trendmicro.com/en/products/file-server/sp/ evaluate/overview.
Chapter 4 Troubleshooting and Technical Support This chapter provides answers to commonly asked questions about installation and deployment, describes how to troubleshoot problems that may arise with NeatSuite, and provides information needed to contact Trend Micro technical support.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Frequently Asked Questions The following is a list of frequently asked questions and answers. Registration and Activation I have several questions on registering NeatSuite. Where can I find the answers? See the following Web site for frequently asked questions about registration: http://esupport.trendmicro.com/support/ viewxml.do?ContentID=en-116326 Other Questions Is there a Web site that can answer more of my questions? Yes.
Troubleshooting and Technical Support • Trend Micro ScanMail for Microsoft Exchange http://www.trendmicro.com/en/products/email/smex/ evaluate/overview.htm • Trend Micro InterScan VirusWall http://www.trendmicro.com/en/products/gateway/isvw/ evaluate/overview.htm Can I download the NeatSuite documentation? Yes. You can download the documents from the following site: http://www.trendmicro.com/download/ product.asp?productid=35 I have questions/issues with the documentation.
Trend Micro™ NeatSuite™ Standard Getting Started Guide Trend Micro Support Trend Micro Support can help you resolve queries relating to your Trend Micro products. Most queries have already been answered on the Knowledge Base (refer Knowledge Base on page 4-4 for more information). If you cannot find your answer on the Knowledge Base, you can contact Trend Micro Technical Support for further assistance (refer Contacting Technical Support on page 4-4 for more information).
Troubleshooting and Technical Support To contact Trend Micro Technical Support: 1. Run the Case Diagnostic Tool. For more information, refer Using the Case Diagnostic Tool on page 4-5. 2. Visit the following URL: http://us.trendmicro.com/us/about/contact_us/ 3. Click the link for the required region. Follow the instructions for contacting support in your region.
Trend Micro™ NeatSuite™ Standard Getting Started Guide About Trend Micro Trend Micro, Inc. is a global leader in network antivirus and Internet content security software and services. Founded in 1988, Trend Micro led the migration of virus protection from the desktop to the network server and the Internet gateway, gaining a reputation for vision and technological innovation along the way.
Glossary Tip: Appendix G For faster glossary search when viewing this appendix online, use the Acrobat Reader’s Find option to search for a term. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z ActiveUpdate A Top Activate To enable all features of your software after the registration process. Your product will not receive the latest updates and pattern files until product activation is complete.
Trend Micro™ NeatSuite™ Standard Getting Started Guide E • Obtains status information from the managed products • Sends this status information back to the Control Manager server P Pattern File (also known as Official Pattern Release) Top The pattern file, as referred to as the Official Pattern Release (OPR), is the latest compilation of patterns for identified viruses.
S Registration Key Scan A 22-character code, including hyphens, that is used to register in the Trend Micro customer database. Here is an example of a Registration Key: xx-xxxx-xxxx-xxxx-xxx. To examine items in a file in sequence to find those that meet a particular criteria. T Top Top TrendLabs Serial Number A 24-character code, including hyphens, that is used to activate your product.
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Index A About activation 3-2 Control Manager 1-5 InterScan VirusWall 1-9 NeatSuite Standard 1-3 OfficeScan 1-6 registration 3-2 ScanMail 1-8 ServerProtect 1-7 Trend Micro 4-6 AC 3-2 Activating 3-4, 4-2 Activation Code G-1 obtaining 3-3 C Contact information 4-4 Control Manager about 1-5 activation 3-4 installing 2-6 requirements 2-6 D Documentation 4-2 F FAQ 4-2 I Implementation tips 2-24 Installing approach 2-2 Control Manager 2-6 InterScan VirusWall 2-19 NeatSuite Standard 2-5 OfficeScan 2-8 ScanMail
Trend Micro™ NeatSuite™ Standard Getting Started Guide Requirements Control Manager 2-6 InterScan VirusWall 2-19 OfficeScan 2-8 ScanMail 2-17 RK 3-2 S ScanMail about 1-8 activation 3-4 installing 2-17 requirements 2-17 Serial Number 3-2, G-3 I–2 ServerProtect about 1-7 activation 3-4 installing 2-12 requirements 2-12, 2-14 SMEX See ScanMail SN 3-2 T TMCM See Control Manager Trend Micro about 4-6 TrendLabs G-3
