Service manual

Chapter 5 Troubleshooting
54
2. Insert a pointed object, such as a paper clip, into the emergency eject hole and push in about
1.5 inches (40 mm).
The disk drawer should open.
Release
Hole
CD-ROM
3. Remove the disk and close the drawer.
4. After you remove the disk, start the NetServer and try to open the drawer again with the Eject
Button or software commands.
5. If the drawer still will not open, remove the CD-ROM drive and replace it.
The CD-ROM drive is not working properly
If the CD-ROM drive does not work, do the following:
1. If the drive is a Hewlett-Packard CD-ROM drive, review the CD-ROM Installation Guide for any
special installation instructions.
2. In addition, check the following:
à
àà
à Check that the correct drivers are installed.
à
àà
à Check that there is a CD-ROM disk in the CD-ROM drive.
à
àà
à Check that all internal drive cables are securely attached and functional.
3. Try installing a known good CD-ROM drive.
4. If the problem persists, check for any environmental problems, which can damage disk media
and disk drive heads.
Environmental problems result from:
à
àà
à Radiated Interference: Sources include communications and radar installations, radio/TV
broadcast transmitters, and hand-held receivers.
à
àà
à Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication
equipment may result in intermittent disk errors.
The NetServer won't boot from the CD-ROM
1. Review the Troubleshooting Checklist and Boot Device Priority before you continue.
Press <F2> to enter SETUP or <ESC> to enter Boot Menu
2. Press the Esc key.
At the end of the Power-On Self-Test, a menu appears very similar to the list below: