Service manual

Chapter 5 Troubleshooting
49
Password Problems
Use this topic to help with any Password Problems you might be having.
If you forget the User password:
1. Restart the NetServer.
If the keyboard is locked (the Caps Lock, Num Lock, and Scroll Lock keys are flashing) unplug
the power cable and plug it in again.
2. Wait for F2 = Setup to be displayed.
3. Press F2 to start Setup.
4. Enter the Administrator password.
5. Move to the User password field and set a new User password.
6. Press F3 to save the new password and exit Setup.
If you forget both the User password and the Administrator password:
1. If possible, backup your system and save the configuration to disk or SCI file.
2. If necessary, shutdown the network operating system.
3. Turn off the NetServer and display.
4. Disconnect all external cables and power cords.
5. Remove the NetServer cover.
6. Set the switch 6 on the system switch to the closed or enabled position.
7. Power on the NetServer and allow it to complete its startup routine, that is, allow it to get
through POST.
The NetServer doesn’t have to start up the operating system.
8. Power off the NetServer.
9. Reset switch 6 on the system switch to the open or disabled position.
10. Replace the cover.
11. Power on the NetServer and allow it to complete its startup routine.
12. After the power-on system hardware test has completed, press F2 when prompted to start
Setup.
13. Set new User and Administrator passwords.
14. Press F3 to save the new passwords and exit Setup.
General System Problems
No lights are on and no error message appears.
If the NetServer does not work (no lights are on) and no error message appears, check the following:
1. Ensure the AC outlet is working.
If the server is plugged into a switched multiple-outlet box, ensure the switch on the outlet box is
turned on.
2. Ensure all cables and power cords are plugged into the proper receptacles.