Service manual

Chapter 5 Troubleshooting

The System Will Not Boot

1. Ensure the NetServer is plugged into to the correct power source.

NOTE The HP NetServer LC 2000/LC2000r has a 15 second delay after power is initially

applied and will not respond to the front panel controls during this time period while it

performs self-test.

2. Inspect the system board and verify all DIMMs are installed.

3. Verify the DIMMs are fully seated. When the DIMMs are fully seated, the retaining latches are

closed.

4. Verify the DIMM configuration on the system board matches those allowed. A minimum of one

DIMM must be installed.

5. Check the boot order in the Setup Utility and the SCSI Configuration Utility.

6. Verify the processor module(s) is/are installed in the correct slot(s).

7. If the system fails during boot, but without a video display, listen to the beep codes to get an

error message.

8. If the system fails during boot and presents a POST error code, use the

à POST error code listing, or the

à Event Log Display

to decode the error and get suggested remedies.

9. If the system fails during boot without a clear error message, consider attempting a BIOS

recovery.

NOTE If there is any text (video) displayed on the NetServer's monitor, using BIOS recovery

will not solve the problem.

Intermittent Failures

1. Verify the HP NetServer is plugged into to a stable 120 VAC power source.

2. Ensure the fan module is fully seated.

3. Ensure the internal SCSI Drives are connected to the correct SCSI cable (terminated or un-

terminated) and that termination is not enabled on any of the SCSI drives.

Only one of the internal SCSI cables is terminated.

4. Verify the processor module(s) is/are installed in the correct slot(s), or a terminator board is

installed in the unused slot.

5. Reseat the DIMMs on the system board.

Troubleshooting Checklist

These instructions do not generally cover third-party components or devices. Refer to the documentation that

comes with the third-party device for diagnostic and troubleshooting information. When replacing the system

board, ensure all previously installed components are removed from the original processor or system board

and are installed on the replacement board.