HP NetServer LC 2000 Service Manual Online Version: 2.
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents 1 General Information ...................................................................................................................1 Notice to Service Technicians......................................................................................................1 Removing Covers - Pedestal (LC 2000) ......................................................................................1 Removing Covers - Rack Mount (LC 2000r)...................................................................
The System Will Not Power Up..............................................................................................43 The System Will Not Boot ......................................................................................................44 Intermittent Failures ...............................................................................................................44 Troubleshooting Checklist ...............................................................................................
Replacing a Power Supply .........................................................................................................89 Power Supply Replacement ..................................................................................................91 Replacing the System Board......................................................................................................92 Replacing the System Board ...............................................................................................
1 General Information Notice to Service Technicians This is the service document for the HP NetServer LC2000 server. You also need to access the HP NetServer LC2000 Installation Guide which comes with the server and is also available on the Network Server Division WEB site and on the Information Assistant Documentation CD-ROM. The LC2000 installation guide contains additional information on the installation process which the end users follow. Both documents are needed for complete servicing information.
Chapter 1 General Information Removing the HP NetServer's Bezel CAUTION To prevent damage to the covers, support the cover as you remove it from the HP NetServer. The NetServer’s covers can be easily damaged. 6. To remove the left side cover, use the key provided to unlock the Mass Storage Cage and release the left side cover. 7. Loosen the thumbscrew on the front of the chassis for the left side cover and then pull the cover forward to disengage it. 8. Move it to the left and away from the chassis. 9.
Chapter 1 General Information 12. To replace the left side cover, position the cover’s tabs next to the respective holes along the outer edge on the side of the chassis. 13. Slide the cover toward the rear. 14. Tighten the thumbscrew at the front of the cover. 15. To replace the right side cover, position the cover’s tabs next to the respective holes along the outer edge on each side of the chassis. 16. Slide the cover toward the rear. 17. Tighten the thumbscrew at the front of the chassis. 18.
Chapter 1 General Information Always disconnect the power cord before removing any covers, to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry. Disconnect any telephone cables to avoid exposure to shock hazard from telephone ringing voltages. 1. If the HP NetServer is operating, log off all users and, if necessary, back up files. 2.
Chapter 1 General Information Slide Securing Screws (2) Press down on Blue Tab to Release Bezel Blue Slide Release Button (2) Hinge Pins (3) Removing the HP NetServer's Bezel 8. Lift the bezel away from the front of the HP NetServer. 9. Unscrew the slide securing screw (2) on each bracket securing the chassis to the column adapter on each side of the rack. 10. Press in on each blue Slide Release button (2) with both hands to slide the HP NetServer out of the rack.
Chapter 1 General Information Extending the HP NetServer LC 2000r CAUTION To prevent damage to the covers, support the cover as you remove it from the HP NetServer. The NetServer’s covers are heavy. 12. To remove the top cover, use the key provided to unlock the Mass Storage Cage and release the top cover. 13. Loosen the thumbscrew on the front of the chassis for the top cover and then pull the cover forward to disengage. 14. Lift the top cover up and away from the chassis.
Chapter 1 General Information The bottom cover does not provide any additional access to the interior, except the bottom of the mass storage drives and the control panel board. 16. Support the bottom cover with your free hand, as you pull the cover forward to disengage it, catching it as it falls away from the chassis. 17. To replace the top cover, position the cover’s tabs over the respective holes along the top edge on both sides of the chassis. 18. Slide the cover toward the rear. 19.
Chapter 1 General Information Cover Closed Power LED HP NetServer LC 2000r (front view) Rear Panel Knockout for External SCSI Connector (Optional) Redundant Power Supply #2 (Optional) AC Power Inlets Communication Ports Power Supply #1 Rear Panel of the HP NetServer CAUTION To prevent a power supply from overheating, ensure the other power supply opening remains covered, if a second supply is not used. If the second supply is used, keep the cover in case you need to remove one supply for repair.
Chapter 1 General Information External SCSI (Optional) Keyboard Video Mouse NIC (Embedded) Parallel (printer) Serial Management Rear Panel Ports l Management – This connector supports the embedded Integrated Remote Assistant and links the HP NetServer to a console for real time monitoring and diagnosis of the NetServer's operation. l Serial A – This is the standard serial port connector. l Parallel – This is the standard parallel printer port connection.
2 System Information Boot Drive Priority The on-board SCSI controller has two channels, A and B. Channel A is typically used to control the Hot Swap SCSI drives. Channel B is typically used to control the internal non-hot swap SCSI drives. On each SCSI channel, the NetServer scans for a boot device starting at device ID 0 and proceeds up from there. The HP NetServer's boot order (BIOS search order for a boot device) should be considered, when connecting cables from the on board SCSI channels.
Chapter 2 System Information Connector Pinouts Video Connector Pinouts The built-in video uses the standard 15-pin analog display pinout configuration. The pinouts for your monitor may vary. For the pinouts for your monitor, refer to the manual that came with your monitor.
Chapter 2 System Information Parallel Port Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 Pin Number 14 15 16 17 18 19 20 21 22 23 24 25 1 Strobe5 10 Signal Description Acknowledgeb 2 Data bit 06 Data bit 1a 11 Busy 12 Paper end Data bit 2a Data bit 3a 13 Select 14 Auto line feedb Data bit 4a Data bit 5a 15 Error1 16 Data bit 6a Data bit 7a 17 Initialize printerb Select inb 3 4 5 6 7 8 9 Signal Description Pin Number 18-25 Signal ground a.
Chapter 2 System Information LAN Connector 8 1 Pin Number Signal Description 1 Transmit + 2 Transmit - 3 Receive + 4 Common Mode Termination 5 Common Mode Termination 6 Receive Data 7 Common Mode Termination 8 Common Mode Termination Technical Specification HP NetServer LC 2000/2000r Input Power Input Voltage and Frequency: 100-240 VAC ± 10%; 50/60 Hz Maximum inrush current: 8 AMPs peak (for 1 power supply) 120 VAC or 32 AMPs peak (2 power supplies) 16 AMPs peak (for 1 power supply
Chapter 2 System Information HP NetServer LC 2000/2000r Power Ratings AC Input Voltages Maximum Input Power (VA) Maximum Input Power (W) Maximum Operating Current RMS (AMPS) 100 VAC 545 540 5.5 120 VAC 531 525 4.5 208 VAC 516 506 2.5 230/240 VAC 514 504 2.3 Power Supply AC Voltage selection for this NetServer is automatically determined by the power supply. Power Supply Requirements (Single Unit) AC Input Power (50/60 Hz): Maximum Continuous Input Power: 100 to 127 VAC, 5.
Chapter 2 16 System Information Operating: -30 to 3,045 m (10,000 ft) Non-operating: -30 to 12,180 m (40,000 ft)
Chapter 2 System Information Acoustic Emissions Sound Level: (LpA) < 50 dB(A) bystander position Physical Requirements LC 2000r Weight and Dimensions Height 216 mm (8.5 in) Width 445 mm (17.5 in) Depth 675 mm (26.5 in) Weight 36 kg (80 lb) Weight excludes monitor and keyboard LC 2000 Weight and Dimensions Height 565 mm (22.3 in) with pedestal Width 345 mm (13.6 in) with pedestal Depth 675 mm (26.
Chapter 2 System Information Windows NT 4.0 Yes Provided with NOS NetWare 5 No No Driver is available SCO OpenServer 5.0 Yes SCO UnixWare 7.0 Yes Drivers are provided as part of SCO Software Releases. OS/2 WarpServer Yes Provided by ATI supported releases. Linux Yes The only ATI -compatible driver available is provided by RedHat LINUX. The HP NetServer uses an embedded video chip (ATI RageIIC) in the system board, which provides the resolutions.
Chapter 2 System Information Open = Off Closed = On Shaded rectangle represents the position of slide switch.
Chapter 2 System Information 2 TopTools I C Connector Control Panel Connnector IDE CD-ROM SCSI B SCSI A Flexible Disk Drive 1 2 3 4 5 6 Slots P1-4 Slots P5-6 64-bit 32-bit 33 MHz 33 MHz Configuration Switch Connector and PCI Slot Locations Auxiliary Fan Power Connectors Secondary Processor Slot Primary Processor Slot 32 10 Jumper 1 (Factory Set) 2nd VRM 1 1st VRM 2 3 4 5 6 Configuration Switches Processor Module and VRM Locations 20
Chapter 2 System Information Primary Processor Thermal Sensor Location 32 10 Secondary Processor Thermal Sensor Location 1 2 3 4 5 System Board Thermal Sensor Location 6 Video LAN Keyboard Mouse Parallel Serial Integrated Remote Management Rear Panel and Thermal Sensors 21
3 Parts Information Covers, Fans, Power Supply Exploded View 1 10 9 10 2 3 8 7 6 4 5 2 System Board Exploded View 23
Chapter 3 Parts Information 11 12 13 14 15 16 17 Mass Storage Exploded View 18 6 19 20 21 22 23 25 24 A, B 28 26 D 27 27A Replaceable Parts List 24 C
Chapter3 Parts Information NOTE The part numbers listed below were available at the time of publication. Part numbers may change after publication. Order parts by the number listed below; HP's parts price list database will generally contain a reference to the revised part number. If a processor baseboard or I/O baseboard needs to be replaced, remove processor modules, or adapter boards and transfer these to the new board.
Chapter 3 Parts Information Item Description 22 Drive bay cover D8520-63025 23 1.44 MB Floppy Disk Drive D2035-60282 24a Hard Disk Drive, 9.1 GB, low-profile, Hot Swap Ultra2 drive (7200 rpm)** D6106A** 24b Hard Disk Drive, 9.
4 Diagnostics Diagnostics The NetServer is supported by two types of diagnostics: • Boot Diagnostics These are routines that execute automatically when the NetServer is booted, and before loading the Network Operating System (NOS) begins. • DiagTools This is a functional test suite provided with HP NetServers. Boot Diagnostics Boot diagnostics include a number of types of tests: • Built-in Self Tests These are tests that execute within specific components such as the processors or controllers.
Chapter 4 Diagnostics Use this topic to learn about how to use HP's NetServer DiagTools. The purpose of hardware diagnostic software is to provide tools for checking for serious hardware problems. By design, diagnostic software executes simple tests of each hardware component in turn. Usually, such tests create assurance that hardware is not the source of system problems.
Chapter 4 Diagnostics • add comments to the Support Ticket If you have TopTools remote management software installed and configured for use with DiagTools, you can accomplish any of the above list of tasks remotely. About Error Messages Each error message reported by DiagTools is designated by a hexadecimal number; a short note on the type of error; and a list of one or more steps the user can take in response.
Chapter 4 Diagnostics System (BIOS) ROM Test BIOS ROM chip calculates an eight-bit checksum. Test failure causes an error code to be displayed and the boot process to abort. Memory Subsystem Test Tests the physical configuration of the memory subsystem. The test checks for valid memory module combinations. Test failure causes an error code to be displayed. RAM Refresh Timer Test Tests the RAM refresh timer circuitry. Test failure causes an error message to be displayed and the boot process to abort.
Chapter 4 Diagnostics Real-Time Clock Test Checks the real-time clock registers and performs a test to ensure the clock is running. Test failure causes an error code to be displayed. Keyboard Test Invokes built-in keyboard self-test of the keyboard's microprocessor and tests for stuck keyboard keys. Test failure causes an error code to be displayed. Mouse Test Invokes built-in mouse self-test of mouse's microprocessor and tests for stuck mouse buttons.
Chapter 4 Diagnostics 1-3-4-3 Test 64K base memory 2E M, P 1-4-1-1 Test 64K base memory (upper 16 bits) 30 M, P 46 R 2-1-2-3 Copyright checksum If you still don't see anything and: 1. If you press F1 and nothing happens, confirm the following: à The keyboard cable is properly connected to the keyboard and the keyboard port. à The keyboard is not locked, and network server mode is not enabled.
Chapter 4 0011 Diagnostics Battery problem The NetServer BIOS is not responding due to a possible battery discharge. If the HP NetServer was unplugged for a long period of time, the battery will discharge and not provide enough current to keep the system date and time current. To correct this: 1. Verify the battery is properly inserted. 2. If necessary, replace the battery. 3. Set time and date using the Setup Utility and your operating system, if necessary.
Chapter 4 Diagnostics 3. Run the Plug & Play utility supported by your Operating System. 4. If the problem persists, the accessory board may be defective. Contact the accessory board vendor. 0030 0040 0050 0076 Processor Speed selection problem POST has detected the processor speed selected with system board switches does not match the processor's speed. PC Serial Number initialization problem POST has detected the PC Serial Number has been lost or has not been initialized.
Chapter 4 Diagnostics 2. If the error persists, your system board may need to be replaced. Contact your service representative. 0103 Keyboard is not connected. POST has detected the keyboard is not connected. To correct this: 1. Verify the keyboard connector is firmly connected. 2. Reboot the NetServer. 3. If the problem persists, your keyboard cable may be damaged or your keyboard may need to be replaced. Contact your service representative.
Chapter 4 0201 Diagnostics Parallel Port Controller resource conflict POST has detected an address space or IRQ resource conflict between the integrated parallel port controller and an accessory board. To correct this: 1. If the integrated parallel port is not needed, run the Setup Utility and disable the parallel port. 2. If the integrated parallel port is needed and its settings cannot be modified, the accessory board's IRQ and address space must be reconfigured to use other free resources.
Chapter 4 Diagnostics replaced. Contact your service representative. 0307 Flexible disk drive controller resource conflict POST has detected an address space or IRQ resources conflict between the integrated flexible disk controller and an accessory board. To correct this: 1. If the integrated flexible disk controller is not needed, run the Setup Utility and disable the flexible disk controller. 2.
Chapter 4 Diagnostics Setup. 2. If the IDE device operates with the secondary channel, your system board may need to be replaced to recover primary channel functionality. Contact your service representative. 3. If the device does not operate on either channel, the IDE device may be defective. Contact your service representative. 0501 Hard Disk secondary controller boot error (This does not apply to the LC 2000) POST has detected a general failure on the integrated secondary hard disk controller. 1.
Chapter 4 Diagnostics message applies only to the IDE cable (primary channel) marked IDE cable <#0530>. The secondary channel cable marked IDE2 <#0531> does not apply to the LC 2000.) 0540 Hard Disk Controller resource conflict hard drive and use the other connector to re-connect the hard drive into the first position. 2. If two disks are connected on the cable, verify all data cables and power cables are firmly connected for both hard disk drives. 3.
Chapter 4 Diagnostics To correct this: 1. If additional memory was just installed in your NetServer, please verify the installation conforms to the description in the User's Guide. 2. If this error was reported when no additional memory was just installed, restart the NetServer. 3. If the error persists, contact your service representative. 0713 Incorrect DIMM installed POST has detected one or more DIMMs are not the correct type, or the correct speed. To correct this: 1.
Chapter 4 Diagnostics 6. If the error persists, the system board may need to be replaced. Contact your service representative. 0901 Integrated LAN enable error The system could not enable the integrated LAN. To correct this: 1. Reset the Integrated LAN by powering off the HP NetServer. 2. Disconnecting the power cord for 20 seconds. 3. Reconnect the power cord and power on the HP NetServer. 4. If the error appears upon restarting, update the system BIOS. 5.
5 Troubleshooting Preventive Maintenance Procedures Refer to this table for HP NetServer preventive maintenance procedures. Be sure to turn off the server when cleaning it. Component Time Frame Maintenance Procedure Keyboard Regularly Dust with damp, lint-free cloth. Monitor screen Regularly Use "HP Video Screen Cleaning Solution" found in 92193M Master Clean Kit. Mouse Regularly Refer to the mouse's manual for mouse maintenance procedures.
Chapter 5 Troubleshooting The System Will Not Boot 1. Ensure the NetServer is plugged into to the correct power source. NOTE The HP NetServer LC 2000/LC2000r has a 15 second delay after power is initially applied and will not respond to the front panel controls during this time period while it performs self-test. 2. Inspect the system board and verify all DIMMs are installed. 3. Verify the DIMMs are fully seated. When the DIMMs are fully seated, the retaining latches are closed. 4.
Chapter 5 NOTE Troubleshooting This information assumes that the customer is booting MS-DOS (DiagTools is based on MS-DOS). If the customer is not using MS-DOS, reboot the system with a DOS diskette.
Chapter 5 Troubleshooting • First make sure that the system is configured properly. Most system problems are the result of incorrect system and SCSI subsystem configurations. • If it is a network related error, determine if the user has enough memory and hard disk drive capacity. Run the diagnostics for the network interface cards. Consult with the network operating system manual. • If it is a hardware error, follow the instructions to log users off the LAN and down the server.
Chapter 5 Troubleshooting 2. Rename any BAT file used by the customer to start the application. 3. Retest the hardware and software. If both function properly now, re-install the items you removed from the NetServer, one at a time. 5. For application BAT files, add back the lines in the BAT file, one at a time. 6. Verify the error. If a problem persists, refer to the respective topic regarding the troubleshooting problem.
Chapter 5 Troubleshooting 9. Power down the HP NetServer and remove the cover. 10. Reset Switch 7 from On (closed) to Off (open) in the configuration switch block on the system board. 11. Replace the top cover and power up the HP NetServer. NOTE 48 This BIOS update process only affects the System BIOS. Once the system will boot, the user can run the HP Navigator CD-ROM to upgrade all other required firmware.
Chapter 5 Troubleshooting Password Problems Use this topic to help with any Password Problems you might be having. If you forget the User password: 1. Restart the NetServer. If the keyboard is locked (the Caps Lock, Num Lock, and Scroll Lock keys are flashing) unplug the power cable and plug it in again. 2. Wait for F2 = Setup to be displayed. 3. Press F2 to start Setup. 4. Enter the Administrator password. 5. Move to the User password field and set a new User password. 6.
Chapter 5 Troubleshooting 3. Ensure the NetServer is turned on. The front panel power-on LED and the power supply LED should be green and the fans should be on. 4. Turn the NetServer off, wait at least twenty seconds, then turn the NetServer back on to see if the failure can be cleared. 5. Ensure all PCI boards are installed properly and the processor board is installed in the correct slot. The PCI boards must be seated firmly in the slots and any cables must be connected firmly.
Chapter 5 Troubleshooting 6. Boot the HP NetServer Navigator CD-ROM and run the Error Logging utility. If the system powers up and immediately shuts down, CMOS might be corrupted. You need to clear CMOS and reconfigure your system. To clear CMOS, set the system switch to clear. 7. Check the error log and determine which errors could have shut down the system. If you are having voltage fluctuation problems, go to Power Problems. NOTE Temperature problems can also be caused by a fluctuating power supply.
Chapter 5 Troubleshooting Replace the defective DIMM. D. If you have rebooted the system with a known good DIMM and the error does not go away, have the system board replaced. 5. If the HP NetServer indicates there is not enough memory, and if the customer does not want to add memory, try these steps: A. Disable any drivers that are not necessary for the application being run, and/or the network. B. Delete memory resident or TSRs (terminate and stay resident) programs.
Chapter 5 Troubleshooting • ECC (Error Checking and Correction) Single-Bit Errors. These errors may be detected in POST as in run-time. Appropriate POST error codes will be generated. • ECC (Error Checking and Correction) Multiple-Bit Errors. Such errors may be detected during POST as well as run-time. Multiple Bit Errors are not corrected. NOTE Memory downsizing will occur during POST if ECC errors occur. In this case, you will see error codes #310, 311, 312 and/or 313.
Chapter 5 Troubleshooting 2. Insert a pointed object, such as a paper clip, into the emergency eject hole and push in about 1.5 inches (40 mm). The disk drawer should open. Release Hole CD-ROM 3. Remove the disk and close the drawer. 4. After you remove the disk, start the NetServer and try to open the drawer again with the Eject Button or software commands. 5. If the drawer still will not open, remove the CD-ROM drive and replace it.
Chapter 5 Troubleshooting 1. 2. 3. 4. ATAPI CD-ROM Drive Removable Device Hard Drive Enter Setup Utility 3. Use the keyboard's arrow keys to select the device you want to boot from. 4. Press the Enter key to complete the selection. The system continues its startup sequence and boots from the device you selected. Flexible Disk Drive Problems Use this topic to help solve the following Flexible Disk Drive Problems.
Chapter 5 Troubleshooting CAUTION The Keyboard and Mouse ports are both PS/2 ports, but are not interchangeable. If you plug the keyboard into the Mouse port, or the mouse into the Keyboard port, you will get an error message and the system will not finish the boot process. 1. Review the Troubleshooting Checklist before you continue. 2. Ensure the keyboard is not locked, by checking the Keyboard Lock LED on the front panel to see if the system is in secure mode. 3.
Chapter 5 Troubleshooting • Check the LEDs on the adapter at the back of the computer. • Ensure you're using the correct drivers. • Ensure the drivers used are intended for this adapter. • Verify the port on the switch or hub (or other device) and the adapter have the same duplex setting. If you configured the adapter for full duplex, ensure the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections.
Chapter 5 Troubleshooting Release Handle Captive Screw AC Inlet Status LED Fan Vent Captive Screw LC 2000 Power Supply Rear View Power Supply Module LED Status and Conditions Green LED Power Supply and NetServer Status Steady Green This indicates the HP NetServer is powered up and operating normally, or is in an ACPI suspended state. Off This indicates the NetServer is powered off, the AC line cord is unplugged, or the power supply has failed, which may include a fan failure (turning too slowly).
Chapter 5 Troubleshooting b. Reset the circuit breaker after reconfiguring the devices. At some installation sites, if the circuit breakers are locked, only a qualified electrician is allowed to reset the breaker. D. Verify the power outlets are not faulty by plugging in a known good device, and verifying it works. F. Have a qualified electrician verify the circuit breaker for the wall outlet is not defective, and if necessary, verify the AC power is stable and within its limits. 3.
Chapter 5 Troubleshooting SCSI Subsystem Problems An external SCSI subsystem does not work at installation If your external SCSI subsystem does not work at installation, do the following: 1. Review the Troubleshooting Checklist before you continue. 2. Refer to the documentation provided with your SCSI devices for any specific installation information. 3. If you added a SCSI controller board, ensure the board is properly installed and configured, including no I/O address or interrupt conflicts. 4.
Chapter 5 Troubleshooting 11. If a second hard disk drive is connected to the SCSI bus cable, check it for proper SCSI ID selection, SCSI cable connection, proper power, and jumper settings. 12. Disconnect all SCSI devices except the integrated SCSI adapter and the drive at SCSI ID0, and try again. If this fails, try substituting a known good SCSI adapter board and a good hard disk drive. The SCSI BIOS has trouble loading If the NetServer has trouble loading the SCSI BIOS, do the following: 1.
Chapter 5 Troubleshooting B. Select the either the internal or external SCSI controller. The internal SCSI channel is usually port 2000. Press . C. After the utility scans the channel, it will list SCSI devices detected. You may change the transfer rate for a specific device by selecting it, or for the entire channel by changing the controller. Make your selection and press . D. Press on Sync Rate to select a new transfer rate. E.
Chapter 5 Troubleshooting 16. Check that all SCSI devices LVD (low votage differential) SCSI and that no SE (single-ended) SCSI devices have been added to the bus. Hot-swap drives shipped by HP are set for LVD operation. Drives set for SE operation may used, but they will slow down the transfer rate considerably. Please refer to the user documentation for the device to determine which device you are using.
Chapter 5 Troubleshooting PCI board fails intermittently • Verify the PCI card is properly seated. Clean the card-edge contacts. • Check for adequate air circulation in the system board area (no over-temp problems). • Verify you have the most up-to-date driver for the NOS in use. Check the part number and revision level of the board and check with its manufacturer for the latest driver for your NOS. PCI firmware is not loaded • Use diagnostics to check integrity of system memory.
Chapter 5 Troubleshooting B. Refer to the manual provided with the screen saver utility. 8. Verify the memory modules are correctly seated in the slots. You may want to remove and reinstall the memory modules to ensure this is not causing the problem. 9. Ensure you have at least one pair of like memory modules installed. 10. To see if the display is functioning: A. Turn off the monitor and the NetServer. B. Disconnect the video cable from the video connector. C.
Chapter 5 Troubleshooting B. Verify the display power cable is connected to an AC power outlet and the video cable is connected to the NetServer's video connector. C. Plug in a known working device to ensure there is power to the outlet or use the proper testing device to check the power outlet. D. Turn the monitor off and on, and if the monitor has an on-off LED, see if it lights. 5. If the problem persists, and if the power cable is detachable, try a known good power cable.
6 Replacing Parts Safety Information Use this topic to determine what safety precautions should be followed when servicing the HP NetServer. Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the NetServer: • Use an anti-static wrist strap and a grounding mat, such as those included in the Electrically Conductive Field Service Grounding Kit (HP 9300-1155). • Handle accessory boards and components by the edges only.
Chapter 6 Replacing Parts 5. Turn the NetServer onto its top. 6. Pull up on the two tabs. NOTE The front bezel may remain in place while the pedestal is removed. The figure below is shown with the bezel removed, but is not required. Removing the Pedesal 7. Slide the pedestal to the rear of the NetServer. Replacing the Pedestal Base l To re-install the pedestal, reverse Steps 1-6 and slide the pedestal forward onto the NetServer.
Chapter 6 Replacing Parts 3. Press the power switch on the HP NetServer's control panel when prompted by the operating system. 4. Disconnect the power cables. WARNING The power supplies will continue to provide standby current to the NetServer until the power cable is disconnected. 5. Gain access to the HP NetServer by referring to Replacing the Bezel and Replacing the Covers. CAUTION Wear a wrist strap and use a static-dissipating work surface connected to the chassis when handling components.
Chapter 6 Replacing Parts You must remove the bezel to remove the other covers from the HP NetServer or to access front-end components. 1. To remove the bezel, pull the top of the bezel forward until it un-snaps, then lift the entire bezel upward and away from the chassis. The bezel connects to the front of the HP NetServer chassis with two snap-in connectors at the top front of the chassis and two metal tabs, which fit into two slots on the bottom front of the chassis.
Chapter 6 Replacing Parts Slide Securing Screws (2) Press down on Blue Tab to Release Bezel Blue Slide Release Button (2) Hinge Pins (3) Removing the HP NetServer LC 2000r's Bezel 3. Lift the bezel away from the front of the HP NetServer. Replacing the Rack Bezel 1. Reverse the process above by positioning the bezel over the hinge pins at the front of the HP NetServer’s chassis. Slide Securing Screws (2) Hinge Pins(3) Handles(2) Hinge Pins 2.
Chapter 6 Replacing Parts 4. Disconnect the power cables. WARNING The power supplies will continue to provide standby current to the NetServer until the power cable is disconnected. 5. Gain access to the HP NetServer by referring to Replacing the Bezel and Replacing the Covers. CAUTION Wear a wrist strap and use a static-dissipating work surface connected to the chassis when handling components. Ensure that the metal of the wrist strap contacts your skin. 6.
Chapter 6 Replacing Parts 3. Press the power switch on the HP NetServer's control panel when prompted by the operating system. 4. Disconnect the power cables. WARNING The power supplies will continue to provide standby current to the NetServer until the power cord(s) is/are disconnected. 5. Gain access to the NetServer by referring to: à Replacing the Bezel à Replacing Covers 6. Remove the control cable connected to the system board. 7.
Chapter 6 Replacing Parts Replacing DIMMs NOTE If a DIMM is not recognized by the NetServer during boot, consider reseating it in the slot before replacing it with another DIMM. In the event of a DIMM failure, removal and replacement is simple. Be sure to refer to the following "Memory Configuration Guidelines" presented below.
Chapter 6 CAUTION Replacing Parts Wear a wrist strap and use a static-dissipating work surface connected to the chassis when handling components. Ensure the metal of the wrist strap contacts your skin. 6. Locate the DIMMs on the system board. 3 2 1 DIMM Location Numbers 0 DIMM Locations 7. To remove the DIMM, open the retaining latches at the side of the DIMM and lift it out by its edges. Removing a DIMM 8. Repeat Step 7 to remove any additional DIMMs on the system board.
Chapter 6 . Replacing Parts 2. Remove the HP DIMM from its container, handling the module by its edges. 3. Align the notches on the DIMM with the keys on the slot and hold the DIMM at a 90° angle to the system board. 4. Insert the DIMM fully into the slot. 5. Close the retaining latches on the sides of the DIMM slot by moving each one to the upright position. Alignment Notches Retaining Latches Installing a DIMM 6. If all DIMMs have been installed, replace the cover. 7.
Chapter 6 Replacing Parts 5. Gain access to the HP NetServer by referring to Replacing the Bezel and Replacing the Covers. 6. Remove all drives from the hot swap drive cage. CAUTION Wear a wrist strap and use a static-dissipating work surface connected to the chassis when handling components. Ensure that the metal of the wrist strap contacts your skin. 7. Remove the fan module from the fan tray. You may need a T-15 driver to loosen the thumbscrew on the back of the fan housing.
Chapter 6 Replacing Parts Screws Holding Hot Swap Cage to Chassis 10. Slide the hot swap cage forward and out of the chassis. Replacing the Hot Swap Drive Cage NOTE If you have a Duplex card on the drive cage you are removing, you may choose to move it to the new drive cage. Refer to Replacing the Duplex Card. 1. Slide the replacement drive cage into the chassis. 2. Reconnect the SCSI data and power cables to the rear of the chassis. 3. Re-install the fan module. 4.
Chapter 6 Replacing Parts WARNING The power supplies will continue to provide standby current to the NetServer until the power cable is disconnected. 5. Gain access to the HP NetServer by referring to Replacing the Bezel and Replacing the Covers. CAUTION Wear a wrist strap and use a static-dissipating work surface connected to the chassis when handling components. Ensure that the metal of the wrist strap contacts your skin. 6. Remove the fan module from the fan tray.
Chapter 6 Replacing Parts Duplex Board Duplex Board Cable Duplex Card Cable Removed 8. Remove the Duplex card. Duplex Card Removal/ Replacement Replacing the Duplex Card Reverse the steps described above and resume operations.
Chapter 6 Replacing Parts Replacing the Fan Assembly Use this topic to replace the Fan Module or the entire Fan Assembly. The three fans in the HP NetServer (LC 2000/LC 2000r) are in a single replaceable module enclosed in the fan tray. Do not hesitate to replace the Fan Module when the system indicates slow or failing fans. 1. Log off all users and if necessary back-up files. 2.
Chapter 6 Replacing Parts Thumbscrew on back of fan module Fan Module Removal NOTE It may be necessary to remove some of the PCI boards (full length PCI boards) before removing the fan tray. Generally, you only need to remove the fan tray to remove the system board or access the cables. The processor modules have been removed for clarity. 9. If necessary, remove the fan tray by loosening the two thumbscrews holding it in place.
Chapter 6 Replacing Parts Captive Screws holding fan tray to chassis Removing the Fan Tray 10. Lift it up and out of the system. 11. To replace the Fan module, reverse Steps 1-8. 12. To replace the Fan tray and the Fan module reverse steps, 1-10. Replacing the Flexible Disk Drive Replace the flexible disk drive only after you have verified is failing with DiagTools. POST error codes suggesting flexible disk drive problems are usually caused by problems on the system board.
Chapter 6 Replacing Parts 5. Gain access to the HP NetServer by referring to Replacing the Bezel and Replacing the Covers. CAUTION Wear a wrist strap and use a static-dissipating work surface connected to the chassis when handling components. Ensure the metal of the wrist strap contacts your skin. 6. Disconnect the signal cable (ribbon cable) and the power cable from the rear of the flexible disk drive. 7.
Chapter 6 Replacing Parts Replacing Hot Swap Drives The Hot Swap drive cage can support a variety of hard-drive configurations. When drive LEDs indicate a failure or system messages warn of impending drive failure, substituting a known-good drive is simple. NOTE Use only HP drives configured for LVD SCSI. The drives must be properly formatted. In RAID configurations, take appropriate actions to restore the drive.
Chapter 6 CAUTION Replacing Parts Use caution when handling the drive to prevent damage to the fragile light pipes. 3. Once the latch is open, slide the drive out of the card cage. Removing the Drive from the Hot Swap Cage Replacing Hot Swap Drives CAUTION Use caution when handling the drive to prevent damage to the fragile light pipes as you insert the drive. 1. If necessary, install a drive spacer to fill gaps between drives.
Chapter 6 Replacing Parts 2. With the drive ejector handle open, slide the drive into the Hot Swap assembly. Inserting the Drive 3. Once it is fully seated, close the latch. Replacing Non Hot Swap Drives The non-hot swap drives are in bays over the Hot Swap drive cage. These are typically 3.5 inch (90mm) hard disk drives mounted in trays which adapt them to the 5.25 inch (130mm) drive bays.
Chapter 6 Replacing Parts CAUTION Protect the drive from static electricity by leaving it in its anti-static bag until you are ready to install it. Before handling the drive, touch any unpainted metal surface to discharge static electricity. When you remove the drive from the anti-static bag, handle it only by the frame. Do not touch the electrical components. Place the drive on the anti-static bag whenever you set it down.
Chapter 6 Replacing Parts The plastic latch (6), which holds the PCI board in place, is hinge mounted on a molded plastic frame and the plastic frame is inserted into metal shell secured to the rear of the chassis with four (4) screws. The blue plastic tabs are individual mounted on metal posts that remain in the chassis. 1. Log off all users and if necessary back-up files. 2.
Chapter 6 Replacing Parts Use this topic to remove and replace a power supply in the HP NetServer. Only one power supply (350 Watt) is required for either model of the HP NetServer, LC 2000 or LC 2000r. If power supply backup or redundancy is required, then an additional power supply may be installed in slot #2. If there is only one power supply installed, then the system will go down or fail to boot when the power supply fails. The status LED on the defective supply will be off (dark).
Chapter 6 Replacing Parts Release Handle Captive Screw AC Inlet Status LED Fan Vent Strainrelief Captive Screw LC 2000 Power Supply Rear Panel 3. Grasp the handle and use your thumb to depress the latch. Latch Handle Power Supply Latch and Handle 4. Pull the power supply out of the NetServer chassis. Power Supply Replacement 1. Slide the replacement power supply into the chassis with the latch depressed. 2.
Chapter 6 Replacing Parts 3. Insert the power cord into the power inlet. 4. Verify the status LED goes On (green) when the NetServer is powered up. Replacing the System Board You will only remove the system board from the NetServer when it is defective and requires replacement. The system board upgrades (that is, processors, VRMs, DIMMs, and PCI cards) and battery replacement can all be done with the system board installed.
Chapter 6 Replacing Parts TopTools I2C Connector Control Panel Connnector IDE CD-ROM SCSI B SCSI A Flexible Disk Drive 1 2 3 4 5 6 Slots P1-4 Slots P5-6 Configuration Switch System Board Connectors 8. Loosen the three captive screws that hold the fan module and fan tray in place. 9. Lift these out of the enclosure. Captive Screw holding fan to tray Captive Screws holding fan tray to chassis Remove Fan and Fan Tray 10. Loosen the four captive screws.
Chapter 6 Replacing Parts Rear of System Captive Screw Locations Captive Screw Locations Captive Screw Locations 11. Slide the system board towards the front of the system and then lift the PCB and the attached metal assembly out of the NetServer chassis.
Chapter 6 Replacing Parts Replacing the System Board NOTE Verify the switch settings on the defective system board removed are duplicated on the replacement system board. 1. Reverse step 11 above and lower the replacement system board with the metal tray and back panel into the chassis. 2. Once the system board is in place, tighten down the four captive screws. 3. Reconnect the cables to the system board. 4. Install the hardware subsystems listed in step 6 above. 5.
Chapter 6 Replacing Parts Processor Cage Cover Opening the Processor Card Cage 7. Depress the latches at the corners of the terminator card to release it and lift it out of the card cage. Terminator Removing the Terminator Card Replacing the Processor Terminator Card Simply reverse the steps described above. NOTE 96 Ensure the terminator card is fully seated.
Chapter 6 Replacing Parts Replacing VRMs You may choose to swap out a VRM (voltage regulator module) in the process of troubleshooting processor problems. 1. Log off all users and if necessary, back-up files. 2. Follow instructions in your network operating system (NOS) documentation to gracefully shut down all networking software and applications. 3. Press the power switch on the HP NetServer's control panel when prompted by the operating system. 4. Disconnect the power cables.
Chapter 6 Replacing Parts Rotate latches out VRM Removal Replacing the VRM 1. Align the replacement VRM over the socket and gently press down. 2. Ensure the latches are in the closed position. 3. Re-assemble the system and test.
Index 1 10/100 BaseT Ethernet, 9 2 256 Colors, 17 A AC Input Power, 15 AC power problems, 52 Acoustic Emissions, 16 administrator password, 44 Altitude, 15 anti-tip foot, 4 ASR feature, 46 Automatic Server Restart, 46 B battery disposal, 62 location, 63 replacing, 62 beep codes, 29 bezel rack, 64 release tab, 4 removing, 2 replacing, 63 BIOS Boot Recovery, 42 BIOS recovery, 42 boot device, 11 boot diagnostics, 25 bootable floppy, 42 Built-in Self Tests, 25 C CD ROM replacing, 65 CD-ROM drawer, 48 eject hole
Index K keyboard dimensions, 16 problems, 50 Keyboard, 9 keyboard button, 7 L LAN Connector, 14 LC2000 BIOS Update diskette, 42 light pipes, 79 Lights and Indicators, 7 Lithium battery, 62 log off procedures, 4 lost clusters, 49 LVD low votage differential, 57 LVD SCSI, 54 M management port, 9 Mass Storage Configuration, 11 memory, 47 Configuration Guidelines, 68 memory controller, 47 Memory Count Display, 47 Mini-DIN Connectors, 13 monitor blank, 58 colors wrong, 58 problems, 58 mounting trays, 23 mouse p
Index Serial A, 9 serial port connector, 9 Serial Port Connector, 12 Setup Utility, 11 SGRAM, 17 single-bit errors, 47 Sound Level, 16 Space Requirements, 16 Specification, 14 switch settings, 17 system board Illustration, 18 replacing, 84 System Event Log, 27 System Management Interrupt (SMI), 47 T Temperature, 15 Thermal Sensors, 19 Tools Required, 61 top cover, 6 TopTools, 41 troubleshooting, 39 Checklist, 40 U Ultra2 SCSI, 54 user password, 44 V video cables, 59 problems, 58 screen saver utility, 58 V
