Troubleshooting guide

Obituaries 57
 Examine the Agent Process Status: Obituaries to look for any errors.
 Common problems in Agent Process Status: Obituaries include
-625, -622, -634, and -635 communication problems. See Server Information Report for more
details.
-601, and -603, indicating servers that have been improperly removed, or that the Server
object might have a base class of Unknown.
 Errors shown on this page are not fatal. The next time the obituary process runs for that
partition, it will retry the operation. Resolve any issues shown in this page, then wait for the
retry.
 While looking at obituary objects, walk around the replica ring, comparing the obituary around
the ring.
 If not all replicas have a copy of the obituary and all attribute values are not purgeable, this
object is inconsistent around the replica ring—and this is a case of an orphaned obituary.
See “Resolving Orphaned Obituaries” on page 57 for more information.
 If the object exists on all replicas and is consistent, then it might not be advancing because of
synchronization errors, or the obituary process might be getting errors.
 As needed, use Trace with the Obituary option enabled to examine the obituary process in
detail.
 To prevent obituary problems in the future, upgrade to the latest Support Pack (for eDirectory
8.6 servers). There have been fixes for all known obituary issues.
9.4.1 Solutions
Use the proper solution referred to in Section 9.4, “Troubleshooting Tips,” on page 56.
Before using any of these solutions, you must make sure that your data is safe. You might need to
back up the directory database files, server configuration, and trustees. To increase the probability of
success and to minimize future problems, upgrade to the latest eDirectory Support Packs.
Resolving Orphaned Obituaries
 Preferred method: If eDirectory 8.6 or later is on any of the servers in the replica ring, browse to
the object in iMonitor, then select Send Single Entry. This will perform a nonauthoritative send
to all other replicas.
 Far less desirable method: If all servers in the replica ring that have a copy of the orphaned
obituary are older than eDirectory 8.6, load DSBrowse with the -a option, browse to the object,
then time-stamp the entry. This will make the object as it exists on this server the authoritative
copy. We do not recommend making objects authoritative as a matter of practice.
Resolving Orphaned Obituaries on Extrefs
 Less desirable method: Run DSRepair with the time stamp option selected.
 Less desirable method: Move a real replica to the server, wait for it to turn on, then wait for the
obituary to be processed. If the obituary is not processed, use the information in Section 9.4,
“Troubleshooting Tips,” on page 56 to resolve the issue now that the object is on a real replica.
After the obituary has processed, the replica can be removed if desired.