System information

How to Report Problems and Provide Feedback
Part Number 820-2952-10 Page 17
How to Report Problems and Provide Feedback
If you have problems with Sun Java System Identity Manager, contact Sun customer support using
one of the following mechanisms:
• Sun Software Support services online at
http://www.sun.com/service/sunone/software
This site has links to the Knowledge Base, Online Support Center, and ProductTracker, as
well as to maintenance programs and support contact numbers.
• The telephone dispatch number associated with your maintenance contract
So that we can best assist you in resolving problems, please have the following information
available when you contact support:
• Description of the problem, including the situation where the problem occurs and its
impact on your operation
• Machine type, operating system version, and product version, including any patches and
other software that might be affecting the problem
• Detailed steps on the methods you have used to reproduce the problem
• Any error logs or core dumps
Sun Welcomes Your Comments
Sun is interested in improving its documentation and welcomes your comments and suggestions.
To share your comments, go to
http://docs.sun.com and click Send Comments. In the online form,
provide the document title and part number. The part number is a seven-digit or nine-digit number
that can be found on the title page of the book or at the top of the document. For example, the title
of this book is Sun Java System Identity Manager November 2007 Release Notes, and the part
number is 820-2952-10.