Specifications

EMC Secure Remote Support Gateway for Linux Release 2.24 Operations Guide
4
Contents
Install postfix.............................................................................. 51
Create directories and install CECT and Provisioning Tool (PvT) .
52
Post ESRS Client install and configure permissions and firewall
for vsftpd and Postfix....................................................................... 58
Verify status of Gateway and services ........................................... 66
To configure the Gateway to use a Proxy server, edit the
configuration, or remove the Proxy Server................................... 69
Manage Devices ................................................................................ 71
Chapter 3 Configuration CLI Commands
Configuration CLI Commands overview ..................................... 78
Installing the Configuration CLI Commands............................... 79
Installing the Configuration CLI Commands........................ 79
Using the Configuration CLI Commands..................................... 79
gateway_status command options.......................................... 79
Viewing connectivity status ..................................................... 79
manage_device command options ......................................... 81
manage_device error codes...................................................... 82
Managing devices...................................................................... 83
Communicating through a proxy server................................ 86
Linking a Gateway Client to a Policy Manager .................... 87
Disabling communication ........................................................ 89
Displaying the status of Services............................................. 90
Displaying active remote sessions .......................................... 91
Displaying the log files ............................................................. 92
Chapter 4 Server Maintenance
Power sequences............................................................................... 94
Time Zone settings............................................................................ 95
Service preparation for Gateway Client ........................................ 96
Gateway Client server............................................................... 96
Backup guidelines and procedures................................................ 98
Server image backup................................................................. 98
Restoration procedures .................................................................... 99
Server image backup restoration............................................. 99
Installation restoration.............................................................. 99
Appendix A Troubleshooting
Troubleshooting unexpected Gateway service events .............. 102
Service malfunction................................................................. 102
Service does not start up......................................................... 102