Specifications

EMC Secure Remote Support Gateway for Linux Release 2.24 Operations Guide

Introduction

Availability Gateway Cluster has been implemented, another

Gateway Client within the cluster will handle these activities.

In a High Availability Gateway Cluster, remote access session

management is handled by the first Gateway Client to send a

heartbeat to the EMC enterprise and receive the remote access

request.

Device management The Configuration CLI Commands enable you to request the addition

or removal of a managed device. You can also use the Configuration

CLI Commands to change the IP address of a managed device.

Further details are provided in Chapter 4, “Server Maintenance.”

The Configuration CLI Commands are automatically installed upon

successful completion of your Gateway Client installation. The

application is typically found at the following location:

/opt/emc/esrs/Gateway

Adding a device

To add a device, you use the manage_device -- add-device command

with the following parameters:

◆ EMC device serial number

◆ Model (product type)

◆ IP address

After you submit a device management request, it must be approved

by an authorized EMC Global Services professional via the EMC

enterprise.

Note: EMC Global Services personnel must verify with your network

administrators that the IP address of the managed device is accessible from

the Gateway Client. If Network Address Translation (NAT) is being used in

the environment, the IP address used to deploy the device must be the NAT

IP address, not the device’s IP address. Let us say, for example, that the local

IP address of a device is 192.168.0.100, and is only on your internal network.

You are using NAT (or a NAT device) that maps the device IP (192.168.0.100)

to IP 10.10.44.22 so that the device can be reached from within your DMZ. In

this case, EMC must use the NAT IP address of 10.10.44.22 to reach the

device, and in the Configuration CLI Commands when managing the device,

the IP address utilized must be 10.10.44.22.

Changing a device’s IP address

You can use the Configuration CLI Commands to request a change to

a managed device’s IP address. Your request will be sent to the EMC