Specifications

EMC Secure Remote Support Gateway for Linux Release 2.24 Operations Guide

Introduction

◆ Installing the ESRS software:

• Gateway Client server software

• Policy Manager software (customers may install this software)

◆ Configuring and deploying the EMC devices managed through

ESRS

◆ Configuring ESRS High Availability Clusters

◆ Approval of the Deployment, Removal or Edits of Deployed

Devices in ServiceLink

Note: Note: If connect home is already set up, customer may use the If

connect home is already set up, customer may use the Configuration CLI

Commands to process device deployment requests.

◆ Updating the Gateway Client and Policy Manager software

Note: Maintenance of the operating system on the Gateway Client and Policy

Manager servers, including updates, upgrades, and antivirus protection, is a

customer responsibility.

Note: Customers can download ESRS Gateway Client Patches from the EMC

Online Support Site (support.emc.com) and install them at their convenience.

All ESRS Gateway Client patches are cumulative. Customers can also Update

or Migrate to newer versions of Policy Manager.

Configuration

This section provides details on the configuration of ESRS.

Gateway Client server configuration

A Gateway Client server can be implemented in one of several

configurations to meet your network and security requirements.

Refer to Figure 1 on page 16 for a sample configuration.

EMC recommends that your Gateway Client and Policy Manager

servers be OS hardened prior to installation. The preparation and

hardening of servers is your responsibility and must not interfere

with the Gateway Client, Policy Manager, or Utilities functionality or

operation.