Specifications

Responsibilities for the ESRS components

Introduction

Responsibilities for the ESRS components

The following sections describe the installation, configuration,

operation, and maintenance responsibilities of EMC customers and

EMC Global Services.

Customer

You are responsible for the following:

◆ Installing, configuring, and maintaining the following hardware

and software components:

• Gateway Client server hardware and operating system

• Policy Manager server hardware and operating system

• Antivirus and other applicable security software

◆ Providing continuing maintenance to hardware and operating

systems, including security updates

◆ Monitor and maintain sufficient disk space

◆ Preparing and configuring the network, proxy server, and

firewall

◆ Backing up and restoring your file systems

◆ Maintaining physical security of the hardware

◆ Protecting all files on the Gateway Client and Policy Manager

servers, including the SSL certificate(s) if applicable

◆ Configuring, administering, and updating policies and accounts

on the Policy Manager

Note: For more information on the Operations and configuration of the

Policy Manager, refer to the EMC Secure Remote Support Policy Manager

Operations Guide.

Note: Customers can download ESRS Gateway Client Patches from the EMC

Online Support Site (support.emc.com) and install them at their convenience.

All ESRS Gateway Client patches are cumulative.

Note: Policy Manager software is customer installable.

EMC Global

Services

EMC Global Services personnel are responsible for the following: