Specifications

Troubleshooting ESRSHTTPS listener service
103
Troubleshooting
Cause of start up
problem
A start up problem might be caused by files that have been
inadvertently deleted or moved, as follows:
1. Examine the Gateway log file to confirm missing-file errors.
2. Attempt restoration from image backup. You may have to
reinstall if image backup is not available. See “Restoration
procedures” on page 99.
Operating system or
hardware failures
If a server failure clearly occurs at a more basic level than the
Gateway Client service, you may want to perform a reinstallation, as
described in “Restoration procedures” on page 99.
Troubleshooting ESRSHTTPS listener service
The ESRSHTTPS listener service is used to accept the HTTPS event
notifications from a ConnectEMC client application running on an
EMC device. This section provides details on performing
configuration tasks to troubleshoot the ESRSHTTPS listener.
Concepts
ESRSHTTPS registers to receive HTTPS requests for particular URLs,
to receive HTTPS notifications, and to send HTTPS responses. The
ESRSHTTPS includes SSL support so applications can also exchange
data over secure HTTPS connections. It is also designed to work with
I/O completion ports.
The ESRSHTTPS service is automatically installed and configured
when you install an Gateway Client. However, you can also configure
the ESRSHTTPS service from a command line as described in the
following sections.
Configuring the
ESRSHTTPS listener
ESRSHTTPS listener is installed as part of the Gateway installation, in
the following Gateway folder:
./Gateway/ESRSHTTPS
“ESRSHTTPS listener service command line options” on page 105
describes the command line options to install, remove, start, stop, and
check status of the ESRS listener service.