Specifications

102
EMC Secure Remote Support Gateway for Linux Release 2.24 Operations Guide
Troubleshooting
Troubleshooting unexpected Gateway service events
This section provides information about troubleshooting unexpected
service events in the Gateway Client.
Service malfunction
If the Gateway Client service appears to malfunction, try to reboot
and restart the service.
Service does not
start up
If the Gateway Client service fails to manually start up from the
Services window, refer to “Checking status and starting Gateway
services” on page 102.
Checking status and starting Gateway services
You can use the following command line scripts to check Gateway
status and to start Gateway services:
Checking Gateway client service status
To check the Gateway client service status:
[root@185rhel62d ESRS]# service esrs2client status
Checking for service ESRS2 Client: xGate (pid 4369) is
running...
Starting the Gateway client service if not running already
To start the Gateway client service if not running already:
[root@185rhel62d ESRS]# service esrs2client start
Starting ESRS2 client: [
OK ]
Checking the Gateway watchdog service status
To check the Gateway watchdog service status:
[root@185rhel62d ESRS]# service esrs2watchdog status
Checking for service ESRS2 Watchdog: xWatchDog (pid
4447) is running...
Starting the Gateway watchdog service
To start the Gateway watchdog service if not running already:
[root@185rhel62d ESRS]# service esrs2watchdog start
Starting ESRS2 Watchdog: xWatchDog running as daemon
process. [ OK ]