Installation guide

Updating NetWorker by using Client Push 61
Updating from a previous release
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If the update operation fails, review the nsrcpd.raw file on the NetWorker server or
nw_install. server_name .log file in the tmp directory on the target host for error messages.
Troubleshooting client push
This section provides resolutions to common client push issues.
◆ “No available products were found for the selected client(s) in the software
repository” on page 61
◆ “Ran inventory scripts on client hostname but could not process the data” on page 61
◆ “Client hostname is in the excluded clients list” on page 61
◆ “Remote error running the tmp space check command on client” on page 62
◆ “Select Products window does not contain all products” on page 62
◆ “Select Products window contains duplicate packages” on page 62
No available products were found for the selected client(s) in the software repository
This error message appears during an update operation in the following scenarios:
◆ When the software repository does not contain any software packages.
◆ When the required software is not in the software repository.
◆ When the version in selected client is more recent than the product version in the
repository.
To resolve this issue, add software packages to the repository. “Adding software to the
repository using the Software Administration Wizard” on page 54 describes how to add
the software from the Software Configuration Wizard. “Adding software to the repository
using nsrpush” on page 55 describes how to use nsrpush to add the software to the
repository.
Ran inventory scripts on client hostname but could not process the data
This error message appears during an inventory operation of a client that uses when NMM
2.4.x or earlier. Client Push supports updates of NMM 3.0 and later clients only.
To resolve this issue, update the client using standard updating procedures.
Client hostname is in the excluded clients list
This message appears during an inventory or update operation when you specify the -all
option or a hostname for a client that is in the Client Push exclude list.
To resolve this issue:
1. Determine which clients are in the exclude list:
nsrpush -d
2. Remove clients from the exclude list:
nsrpush -e hostname...